SUPERVISOR - WINNERS CLUB
Directly responsible for Winners Club shift supervision. Assists in the development, implementation and evaluation of Winners Club players, promotions and revenue tracking programs.
DUTIES & RESPONSIBILITIES
include the following. Other duties may be assigned.
Maintain 4-Diamond relationships with known players and develop 4-Diamond relationships with potential players.
Works closely with the Winners Club Manager and the Promotions Coordinator to coordinate Winners Club promotions with other marketing activities.
Direct Winners Club staff and assist in managing all player and potential new player promotions and recruitment.
Assists in the planning and implementation of promotional programs designed to attract and retain large groups of new and existing customers to the casino.
Directly responsible for scheduling and supervising staff in active and deadline oriented programs.
Ensure compliance with policies and procedures.
Assist with the database for the Marketing Department needs for direct marketing and player tracking of casino guests.
Assist in conducting promotions on the gaming floor through the online player tracking system and tracking promotions, events, etc.
Carries out supervisory responsibilities in accordance with policies. Responsibilities include planning, assigning and directing work, addressing complaints and resolving problems.
In-depth knowledge of advertising, promotions, entertainment design, special events, direct mail, players tracking and public contract. Team leader and innovator relating to marketing concepts.
Ability to maintain strict confidentiality of classified information. Must be competent with various PC based software programs, especially in database and spreadsheet programs. Ability to tactfully and diplomatically deal with the public and staff. Must possess excellent business sense and high professional ethics. Must possess a high regard for customer service and employee relations.
EDUCATION and/or EXPERIENCE
High school diploma. Bachelor’s Degree (B.A. or B.S.) in Business, Marketing or related field preferred. Two to three years experience in Marketing or related field, with progressive supervisory experience, with the ability to handle high volume, fast-paced environment.
If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
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