AGENT - HOTEL RESERVATIONS (PART-TIME)
Hotel Guest Services
Responsible for answering inbound phone calls from guests seeking hotel or group reservations.
DUTIES & RESPONSIBILITIES
include the following. Other duties may be assigned.
Handle multiple inbound phone calls from guests seeking hotel room or group reservations.
Accurately input guest information into Resort computer system.
Provide detailed property and/or community information to guests in polite, professional manner.
Meet any special needs indicated by the guest(s).
Must possess a pleasant phone voice and a cooperative and happy personality. This includes tactful treatment of irate persons. Ability to tactfully and diplomatically deal with the public and staff. Must possess a high regard for customer service and employee relations, with the ability to work in a fast paced and goal oriented environment. An individual must have the ability to maintain confidentiality of private/personal information. The Employee must be competent with various PC based software programs and standard office equipment.
EDUCATION and/or EXPERIENCE
High School diploma or GED required. 1 – 2 years experience in Call Center, PBX and/or Reservations environment. Previous casino/hotel resort experience preferred. Experience in LMS Reservations System preferred.
If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
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