SLOT ATTENDANT (Part-Time)
Responsible for providing 4-Star/4-Diamond customer service to Slot players within assigned area, assisting players with questions and resolving guest problems such as currency/ticket jams and jackpots.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Continually monitor and patrol assigned work area, immediately responding to guest service requests and machine service lights.
Provide 4 Star /4 Diamond guest service through professionalism, attentive response and positive interaction with all employees and guests.
Address guest questions or concerns regarding machine play and payouts and provide change service to guests playing machines.
Process Hand-paid Jackpots/vouchers in strict compliance with Title 31, gaming laws and casino policy. Verify accuracy of documents prior to signing clearly and legibly similar to Signature Card.
Adhere to all Tribal Asset protection procedures/requirements (including strict controls over individual asset banks).
Report any malfunctions, suspicious behavior, questionable activities or guest problems or customer disputes to supervisor.
Perform proper machine entry always using assigned Attendant Card where required on the machine keypad and proper notation and signature on Machine Entry Authorization Log.
Perform light-duty machine maintenance service for guests or when instructed by management.
Locate a Slot Repair Technician when machines are in need of repair.
All other job related duties assigned by supervisor.
Must have the ability to perform multiple tasks in a high volume, fast paced environment while maintaining 4-Star / 4-Diamond quality of customer service.
EDUCATION and/or EXPERIENCE
High school diploma or GED is required plus 1-2 years of experience working with the public in a service capacity.
If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
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