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Job Title:   SLOT ATTENDANT (Part-Time)
Cabazon, CA
92645
All Shifts
Part-Time
$9.00/HR +Tips
Slots

JOB DESCRIPTION:
JOB SUMMARY
Responsible for providing 4-Star/4-Diamond customer service to Slot players within assigned area, assisting players with questions and resolving guest problems such as currency/ticket jams and jackpots.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 
  • Continually monitor and patrol assigned work area, immediately responding to guest service requests and machine service lights. 
  • Provide 4 Star /4 Diamond guest service through professionalism, attentive response and positive interaction with all employees and guests. 
  • Address guest questions or concerns regarding machine play and payouts and provide change service to guests playing machines.
  •  Process Hand-paid Jackpots/vouchers in strict compliance with Title 31, gaming laws and casino policy. Verify accuracy of documents prior to signing clearly and legibly similar to Signature Card. 
  • Adhere to all Tribal Asset protection procedures/requirements (including strict controls over individual asset banks).
  •  Report any malfunctions, suspicious behavior, questionable activities or guest problems or customer disputes to supervisor. 
  • Perform proper machine entry always using assigned Attendant Card where required on the machine keypad and proper notation and signature on Machine Entry Authorization Log. 
  • Perform light-duty machine maintenance service for guests or when instructed by management. 
  • Locate a Slot Repair Technician when machines are in need of repair. 
  • All other job related duties assigned by supervisor.

JOB REQUIREMENTS:
QUALIFICATIONS
Must have the ability to perform multiple tasks in a high volume, fast paced environment while maintaining 4-Star / 4-Diamond quality of customer service.
 
EDUCATION and/or EXPERIENCE
High school diploma or GED is required plus 1-2 years of experience working with the public in a service capacity.

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