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Job Title:   AGENT (PT) - HOTEL FRONT DESK
Cabazon, CA
52520
All Shifts
Part-Time
$10.50/HR
Hotel Guest Services

JOB DESCRIPTION:
JOB SUMMARY
Greet all guests upon their arrival at the Hotel Front Desk, efficiently check them in to the hotel and offer any assistance possible.
 
DUTIES & RESPONSIBILITIES
  • Warmly greet guests upon their arrival.
  • Acknowledge guest by name.
  • Efficiently check guest into and out of hotel.
  • When checking in, issue room key & escort instructions to Bell Attendant.
  • Provide 4-Diamond guest service to all that you come in contact with.
  • Answer all telephone calls within 3 rings and cordially handle the callers needs.
  • Compute bill, collects payment & makes necessary changes for guests.
  • Answer inquiries pertaining to hotel services, shopping, dining, entertainment & travel.

JOB REQUIREMENTS:
QUALIFICATIONS
Excellent communication skills both in person as well as on the telephone.Computer skills, excellent verbal and written skills.Required to act as a sales representative.Need to have worked in California, in Hotel Room Sales.Skilled in LMS preferred, but not required.Computer savvy, ability to operate 10-key adding machine. Ability to maintain strict confidentiality of classified information.Ability to tactfully and diplomatically deal with the public and staff.Must possess excellent business sense and high professional ethics.Must possess a high regard for customer service and employee relations.
 
EDUCATION and/or EXPERIENCE
Minimum 1 - 2 years hotel/resort experience.High School diploma or GED required
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