Depends on Experience
The General Manager will promote high performance, drive accountability, enhance quality, design processes and metrics that achieve optimal business performance and enable the organization to meet its objectives. Responsible for the overall profitability, quality control, and customer satisfaction from all operating areas. Coordinates the day to day functions of Casino, Hotel, Spa, Entertainment, Food and Beverage, and other related operations.
Develop property strategies and short / long range goals and objectives.
Oversee all daily operations of the Casino and update the Tribal Council on a weekly basis regarding operations of the Casino.
Oversees and directs various operations, including analyses of activities, costs, operations and forecast data to determine departmental and overall property progress toward stated goals and objectives.
Works closely with direct reports and other managers to oversee all aspects of general operations for the property.
Assures management and employee morale is maintained at a high level.
Review daily gaming reports and win/loss from all gaming revenue centers, as well as other casino revenues.
Constant assessment of Casino financial information and review of monthly profit and loss statements with department managers and Tribal Council.
Oversee all marketing and promotional activities and interfacing with the advertising agency regarding such events.
Authority to alter table game limits as requested by high-stakes players, consistent with good marketing and risk management practices.
Responsible for signing contracts on behalf of the Casino and signed such purchase orders and Personnel Action Forms as are appropriate for level of authority.
Participate in hiring department managers and other Casino employees where necessary.
Maintain, via good institutional practices, an acceptable, safe and clean environment for all customers and employees consistent with the high quality target of the enterprise.
Serving as a mentor for high value managers and employees. Ultimately responsible for creating a corporate environment where managers and employees are empowered and achievement oriented.
Responsible, directly or through delegate employees, for all customer complaints and suggestions and for achieving and maintaining positive relations with the community.
Creating and implementing future business, marketing plans and annual budgets for the Casino consistent with instructions of the Tribal Council. Provides management and industry expertise to Tribal Council assisting them to develop positive plans which lead to growth and profitability of Tribal assets entrusted to his/her management.
Establishes an environment in the casino that creates an enjoyable, entertaining experience for guests and employees. Promotes maximum customer service strategies.
Other duties as assigned
Knowledge of methods, principles and practices of Casino and Hotel operations. Highly effective communicator and motivator with excellent customer service skills. Possess excellent business sense and high professional ethics. General Manager experience to include property of like size and revenues. Ability to develop and maintain a pleasant and effective working relationship with Tribal Council, Department Directors, and other staff. Must be able to travel, as required. Indian Gaming experience preferred.
EDUCATION and/or EXPERIENCE
Bachelors degree from four-year college or university and a minimum of 5 years General Management experience with increasing levels of responsibility. Extensive knowledge of all aspects of Casino games and operations. Strong organizational and communication skills, and the ability to perform in fast paced and goal oriented environment.
If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
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