DIRECTOR OF PLAYER DEVELOPMENT
Depends On Experience
The Director of Player Development leads the operation of the Player Development department which is responsible for generating incremental profit through the management of existing relationships and the development of new relationships with high value customers. The Director develops and implements all departmental policies and procedures, comp guidelines, reports and analysis and all other administrative requirements within the policy and procedure guidelines of Morongo Casino, Resort & Spa.
DUTIES & RESPONSIBILITIES
Maintain relationships with known players and develop relationships with potential players.
Grow database for the Marketing Department to support the casino’s direct marketing efforts and increase player tracking of casino guests.
Responsible for managing the Player Development Department.
Manage department’s budget.
Develop a cohesive Casino Host & VIP Agent team.
Evaluate valued guests play and provide reports to management.
Recommend changes to ensure the effective fulfillment of objectives and to move swiftly to counter marketing problems.
Responsible for the selection, training, evaluation and supervision of all subordinate employees.
Ensure proper staffing and scheduling to meet business demands.
Other duties as assigned.
Carries out supervisory responsibilities in accordance with policies. Responsibilities include interviewing, hiring, termination, planning, assigning and directing work, appraising performance, reward and disciplining, addressing complaints and resolving problems.
Knowledge of casino games and operations. Versed in gaming regulations pertaning to Casino Credit. Knowledge of database software.Team leader and innovator relating to marketing concepts. Ability to maintain strict confidentiality of classified information. Ability to tactfully and diplomatically deal with the public and staff. Must possess excellent business sense and high professional ethics. Must possess a high regard for customer service and employee relations.
EDUCATION and/or EXPERIENCE
High school diploma and Bachelor’s Degree (B.A. or B.S.) in Business, Marketing or related field. Five to seven years experience in casino player development, with the ability to handle high volume, in a fast-paced environment.
If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
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