Location
Cabazon, CA
Job Code
52035
Shift
All Shifts
Employment Status
Part-Time
Pay Rate
$10.50/HR + Tips
Category
Hotel Guest Services

CONCIERGE (part-time)

Cabazon, CA

Description:

JOB SUMMARY
Great all guests upon their arrival at the Concierge Desk. Offer assistance to guests in booking reservations, directions or any other request that they might have.
 
DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.
  • Warmly greet guests upon their arrival.
  • Acknowledge guest by name.
  • Offer efficient service to guest in booking reservations, appointments etc.
  • Verifies arrival & departure times, traces routes on maps and arranges for baggage handling & other services requested by guests. 
  • Make suggestions to guests of dining, entertainment and other activities in the area.
  • Provide 4-Diamond guest service to all that you come in contact with.
  • Answer all telephone calls within 3 rings and cordially handle the callers needs.
 

Requirements:

QUALIFICATIONS
Excellent communication skills both in person as well as on the telephone. Computer skills, excellent verbal and written skills. Required to act as a sales representative. Computer savvy, ability to operate 10-key adding machine. Ability to maintain strict confidentiality of classified information. Ability to tactfully and diplomatically deal with the public and staff. Must possess excellent business sense and high professional ethics. Must possess a high regard for customer service and employee relations.
 
EDUCATION and/or EXPERIENCE
Minimum 1 – 2 years experience hospitality experience. High School diploma or GED required.