REPRESENTATIVE - WINNERS CLUB
Responsibilities and accountability of the Winners Club Representative pertain to professionalism, positive/friendly interaction and compatibility with external/internal guests at all times. Competency in relation to verbal and non-verbal communication skills is mandatory in this highly visible position. The Winners Club Representative maintains the highest level of propriety in relation to company and department standards. These include honesty, integrity, ethical, loyal, personal and business traits that must be exhibited on a daily basis. Lastly, the Winners Club Representative is expected to make decisions in time appropriate manner. These decisions impact the Winners Club and Morongo Casino, Resort and Spa in general in an effort to build loyalty to brand with each and every guest we come in contact with.
DUTIES & RESPONSIBILITIES
include the following. Other duties may be assigned.
Assists in the implementation of Winners Club players.
Maintain relationships with known players and develop relationships with potential players.
Assists in the implementation of promotional programs designed to attract and retain large groups of new and existing customers to the casino.
Assists with the arrival and departure of bus groups.
Acknowledges, greets and converses with guests on the casino floor.
Assists guests both over the phone and in person.
Issues player cards and reprints.
Accurately communicates all marketing activities and promotions, and amenities available to guests.
Assists with the resolution of guest issues.
Must have excellent customer service skills. Ability to maintain strict confidentiality of classified information. Must be competent with various PC based software programs. Ability to tactfully and diplomatically deal with the public and staff. Must possess excellent business sense and professional ethics. Must possess a high regard for customer service and employee relations.
EDUCATION and/or EXPERIENCE
High school diploma or GED. One to two years of customer relations experience required, with the ability to handle a high volume, fast-paced environment.
If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
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