ASSISTANT MANAGER - WINNERS CLUB
Depends on Experience
Coordinates and manages the activities of the Winner’s Club and Promotions department. Serves as a dynamic and energetic leader through fostering teamwork, creating positive employee morale, always provides exceptional guest service.
DUTIES AND RESPONSIBILITIES
include the following.
Maintain relationships with known players and develop relationships with potential players.
Responsible for data integrity in regards to what club and promotions representatives input into ACSC.
Manage department’s budget (payroll, supplies, etc…).
Design promotions and monitor overall performance of the Winner’s Club and Promotions Department.
Responsible for monitoring the promotions on the gaming floor, through the online player tracking system and tracking its success.
Plan and implement promotional programs designed to attract and retain large groups of new and existing customers to the casino.
Recommend changes to ensure the effective fulfillment of objectives and to move swiftly to counter marketing problems.
Ensure proper staffing and scheduling to meet business demands.
Assists in the planning and implementation of the promotional programs designed to attract and retain large groups of new and existing customers to the casino.
Deliver marketing activity within agreed budget
Challenge the departmental processes to improve and streamline operations through the continuous assessment of policies and procedures, work processes and program effectiveness.
Ensure that team members clearly understand and are held accountable for their performance expectations.
Establish self as a highly credible leader with highest level of integrity while always acting in the best interests of the property and the company.
Ensures compliance with policy and procedures.
Monitoring overall performance of the Winner’s Club and Promotions Department
Other duties as assigned.
Carries out supervisory responsibilities in accordance with policies. Responsibilities may include interviewing, hiring, termination, planning, assigning and directing work, appraising performance, reward and disciplining employees, addressing complaints and resolving problems.
In-depth knowledge of advertising, promotions, entertainment design, special events, direct mail, players tracking and public contract. Team leader and innovator relating to marketing concepts.
Ability to maintain strict confidentiality of classified information. Must be competent with various PC based software programs, especially in database and spreadsheet programs. Ability to tactfully and diplomatically deal with the public and staff. Must possess excellent business sense and high professional ethics. Must possess a high regard for customer service and employee relations.
EDUCATION and/or EXPERIENCE
High school diploma and Bachelor’s Degree (B.A. or B.S.) in Business, Marketing or related field. Two to five years experience in casino marketing, with an emphasis on casino player’s clubs and promotions preferred, with the ability to handle high volume, fast-paced environment.
If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
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