Must possess a pleasant phone voice and a cooperative and happy personality. This includes tactful treatment of irate persons. Ability to tactfully and diplomatically deal with the public and staff. Must possess a high regard for customer service and employee relations, with the ability to work in a fast paced and goal oriented environment. An individual must have the ability to maintain confidentiality of private/personal information. The Employee must be competent with various PC based software programs and standard office equipment.
EDUCATION and/or EXPERIENCE
High School diploma or GED required. 1 – 2 years experience in Call Center, PBX and/or Reservations environment. Previous casino/hotel resort experience preferred. Experience in LMS Reservations System preferred.