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Job Title:   AGENT - HOTEL RESERVATIONS
Cabazon, CA
52120
All Shifts
Full-Time
$10.50/HR
Hotel Guest Services

JOB DESCRIPTION:
JOB SUMMARY
Responsible for answering inbound phone calls from guests seeking hotel or group reservations. 
 
DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.
  • Handle multiple inbound phone calls from guests seeking hotel room or group reservations.
  • Accurately input guest information into Resort computer system.
  • Provide detailed property and/or community information to guests in polite, professional manner.
  • Meet any special needs indicated by the guest(s). 

JOB REQUIREMENTS:
QUALIFICATIONS
Must possess a pleasant phone voice and a cooperative and happy personality. This includes tactful treatment of irate persons. Ability to tactfully and diplomatically deal with the public and staff. Must possess a high regard for customer service and employee relations, with the ability to work in a fast paced and goal oriented environment. An individual must have the ability to maintain confidentiality of private/personal information. The Employee must be competent with various PC based software programs and standard office equipment.
 
EDUCATION and/or EXPERIENCE
High School diploma or GED required. 1 – 2 years experience in Call Center, PBX and/or Reservations environment. Previous casino/hotel resort experience preferred. Experience in LMS Reservations System preferred.
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