AGENT - HOTEL FRONT DESK
Food & Beverage
Greet all guests upon their arrival at the Hotel Front Desk, efficiently check them in to the hotel and offer any assistance possible.
DUTIES & RESPONSIBILITIES
Warmly greet guests upon their arrival.
Acknowledge guest by name.
Efficiently check guest into and out of hotel.
When checking in, issue room key & escort instructions to Bell Attendant.
Provide 4-Diamond guest service to all that you come in contact with.
Answer all telephone calls within 3 rings and cordially handle the callers needs.
Compute bill, collects payment & makes necessary changes for guests.
Answer inquiries pertaining to hotel services, shopping, dining, entertainment & travel.
Excellent communication skills both in person as well as on the telephone. Computer skills, excellent verbal and written skills. Required to act as a sales representative.
Need to have worked in California, in Hotel Room Sales.
Skilled in LMS preferred, but not required. Computer savvy, ability to operate 10-key adding machine. Ability to maintain strict confidentiality of classified information. Ability to tactfully and diplomatically deal with the public and staff. Must possess excellent business sense and high professional ethics. Must possess a high regard for customer service and employee relations.
EDUCATION and/or EXPERIENCE
Minimum 1 - 2 years hotel/resort experience.
High School diploma or GED required
If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
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