BOX OFFICE TICKET AGENT

Position Summary:

This position is responsible for both ticket and gift card sales for the property, while providing superior customer service.

Primary Duties and Responsibilities: includes but not limited to:

Sells ticket via walk up and over the phone
Processes gift card transactions via walk up, over the phone and via Mohegansun.com online store

Secondary Duties and Responsibilities:

Distributes will call for all ticketed events
Helps support related in-house departments, as needed
Maintains confidentiality in regards to event and guest information

Competencies: Incumbent will master the following competencies while in this position:

Able to read, understand and communicate all necessary information
Excellent guest service skills

Training Requirements:

Knowledge of the Mohegan Sun gift card database system
Proficiency in Box Office ticketing software and other applicable computer programs

Physical Demands and Work Environment:

Must be able to adapt to a high energy environment that is constantly changing
Must be able to sit and stand for extended periods of time
Must be able to lift up to 30 lbs.
Must be able to work long hours, nights, weekends and holidays, as assigned

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Minimum Education and Qualifications:

Previous money handling experience
Must be familiar with a computer

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