EVENT SECURITY SUPERVISOR

Position Summary:

This position is responsible for assisting with the supervision of the operational, fiscal and personnel activities of the Support Operations department, which includes assisting with the staffing, scheduling, development and day-to-day activities of the Support Operations staff.

Primary Duties and Responsibilities: includes but not limited to:

Assists with the hiring, training, coaching and counseling for the Support Operations staff to ensure the highest level of guest service
Supervises the weekly scheduling of the Support Operations staff
Oversees the day-to-day operations of the department
Makes daily operating decisions based on pre-determined departmental goals
Supervises internal procedures for employee skill expansion, transfers and worker profiles
Assists with the training and follow-up for SMART alcohol training
Assists with the preparation of annual performance appraisals for the Support Representatives and Specialists and provides feedback on their job performance

Secondary Duties and Responsibilities:

Responsible for shift scheduling including, work assignments/rotations, training, employee breaks, overtime assignments, back-up for absent employees, work trades and shift rotations
Determines shift operating methods, structures and procedures consistent with goals established by the Support Operations Manager
Assists the Manager with issuing disciplines or commendations, as needed

When working as Restaurant Supervisor/Maitre’d - Arena Concessions:

Supervises the Arena Concessions Line Servers during arena events
Assists with maintaining an appropriate level of products, beverages, paper, plastic and arena supplies
Works with the Stewarding and EVS departments to maintain health, safety and sanitation guidelines
Responds to and follows-up with guest issues and special requests
Assists with compiling detailed records of each show
Ensures that all alcohol laws and regulations are followed and enforced, including intoxication, underage drinking and refusing of service

When working as a Security Supervisor:

Supervises the Event Security staff and assists with planning the security needs for all entertainment venues
Works with tour personnel to meet the specific needs for all entertainers performing at Mohegan Sun
Maintains the safety and security of guests, performers and tour personnel throughout the property
Acts as an escort for entertainers, VIPs and dignitaries
Assists the Mohegan Tribal Police with incidents, investigations and resolving issues, as needed
Conducts safety checks for We Care entrances
Investigates incidents and documents them using the Security Reports Writing system, ensuring accuracy and detail

When working as a Supervisor in VIP Events:

Supervises the Support Specialists that are assigned to the Arena Club
Administers and oversees the Arena Club and special event ticket distribution for all events
Evaluates player gaming levels and decides guest event response and access
Assists with managing the guest seating chart for all events based on established criteria and policies and procedures, including special seating and ADA requirements
Responsible for the maintenance and distribution of information for all entertainment and special events via the property information screen
Assists with creating and maintaining events in the ACSC, Portal admin panel, Avatar and ticket distribution software
Assists with compiling detailed records and reports of each show

Minimum Education and Qualifications:

High School Diploma or equivalent
One year of experience in personnel staffing and scheduling, shift supervision and operational planning

Competencies: Incumbent will master the following competencies while in this position:

Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills
Intermediate knowledge Word, Excel and Outlook
Ability to coach, counsel and train Support Specialists and Representatives
Ability to work with multiple departments with all levels of management

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