EVENTS MARKETING SPECIALIST

Position Summary: This position is responsible for providing labor support for various positions supported by the Support Operations department.

Responsibilities for Marketing Lead Includes but not limited to:

(Can work in Arena Club, Private/Public Events, Consumer Promotions or Players Club)

Conducts event/promotion registration and enters guest information into the appropriate software system
Uses compute software to register guests in a quick and professional manner
Administration of Avatar Event Management System
Effective use of Archtics Ticketing Software, Arena Club Ticketing
Proficient in ACSC, GHS Promotion Tracking System
Knowledge of Sharepoint/Property information screens
Ability to make sound judgments and decisions with dept guidelines
Demonstrates the ability to build a rapport with returning guests
Performs all Marketing Crew duties when needed

Minimum Education and Qualifications:

High School Diploma or equivalent
Must be at least 18 years old
Must be able to effectively communicate in English
Previous customer service experience or experience dealing with the public
Good communication skills
Good organizational and multi-tasking skills
Friendly, positive and outgoing personality

Training Requirements:

Varies depending on job assignment
Knowledge of department policies and procedures
Knowledge of the property and its offerings
Knowledge of ticket taking best practices and procedures
Knowledge of the arena’s emergency evacuation plan
SMART Server Certification

Physical Demands and Work Environment:

Must be able to work on the casino floor with smoke, loud noises, and low lighting
Must be able to lift to 50 lbs.
Must be able to stand, walk and climb stairs for extended periods of time
Must be able to work outside in various weather conditions
Must be able to work various shifts and flexible hours

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