Division
Mohegan Sun
Type of Position
Full Time
Pay Rate
City
Uncasville
State
CT
Job Level
Management
Education
Bachelors
Department
Conventions Sales and Services
Category
Convention Sales & Services

CONVENTION SERVICES MANAGER

MGR55

Position Summary:

This position effectively manages and services groups of varying size for the successful execution of all details, enhancement of guest experience and maximum impact on overall revenue.

 

Primary Duties and Responsibilities: includes but not limited to:

•    Responsible for planning, up-selling and detailing of events from pre to post convention, coordinating customer expectations with all related departments
•    Reviews and communicates details of contracts, prepares Banquet Event Orders (BEOs) and meeting specification guidelines (group resumes)
•    Manages space requirements, guestroom blocks, scheduling, ordering of equipment and billing instructions
•    Attends all scheduled departmental and event related meetings
•    Provides customers with creative suggestions for innovative room sets, menus and event production 
•    Initiates and follows up on assigned leads
•    Maintains and participates in an active sales solicitation program
•    Surpasses assigned revenue goals
•    Monitors production of all top accounts and drives food and beverage and other revenue increases 
•    Invites customers for entertainment, planning and site inspection purposes
•    Is an advocate of the company’s Mission, Vision and Values on a consistent basis

Secondary Duties and Responsibilities:

•    Builds effective relationships with internal and external groups to achieve revenue and operational goals
•    Participates in key industry organizations and client events, and attends assigned tradeshows

Competencies:  Incumbent will master the following competencies while in this position:

•    Excellent communication and organizational skills
•    Excellent presentation and interpersonal skills
•    Basic understanding of Mohegan Sun budget process
•    Possesses sound business judgment, a high degree of personal motivation and a very strong work ethic
•    Proficient in Word and Excel 
•    Ability to effectively and strategically manage business segments of  responsibility to protect primary revenue stream that comes from gaming
•    Overall understanding of revenue management and its utilization to drive bottom line profit 
•    Ability to handle problems, including anticipating, preventing, identifying and solving them 
•    Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
 

Training Requirements:

•    Knowledge of Mohegan Sun corporate and department policies and procedures
•    Must complete the Core Manager Training course
•    Pursuit of learning and self-development opportunities to enhance personal and professional growth
•    Advanced knowledge of Delphi, Meeting Matrix, LMS and Passkey systems
•    Safety and Fire Training
•    SMART alcohol awareness

Physical Demands and Work Environment:

•    Travel may be required
•    Must be able to stand and/or walk for extended periods of time
•    Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job.  Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

 

Minimum Education and Qualifications:

•    Bachelors’ Degree in Hospitality, Business Administration or a related field preferred
•    Three years of experience in convention services or catering sales for a hotel with no less than 500 rooms
•    Must have experience developing and maintaining business contracts, including the ability to evaluate, decipher contract details and support and maintain the integrity of the contacts 


 

Mohegan Sun practices Native American Preference. "Native American" means an individual who is duly enrolled member of the Mohegan Tribe or duly enrolled member of any group of Native Americans recognized as an Indian Tribe by the Mohegan Tribe, the United States, or the State of Connecticut.