USHER/TICKET TAKER/GREETER

REP30

Position Summary:

This position is responsible for validating guest tickets upon entry to an event, offering venue information and guiding guests to their seats.

Primary Duties and Responsibilities: includes but not limited to:

Scans guest tickets upon entry to an event and guides guests to their seats
Collects and validates patron tickets to events
Provides information to patrons about the venue

Secondary Duties and Responsibilities:

Addresses patron complaints and issues or refers them to a Shift Manager, as needed
Assists in maintaining a safe and secure patron experience according to department policies and procedures

Minimum Education and Qualifications:

Previous customer service experience preferred
Must be able to communicate effectively in English

Competencies: Incumbent will master the following competencies while in this position:

Good verbal communication skills
Knowledge of the Arena and the property layout
Ability to work as part of the event staff team

Training Requirements:

Knowledge of the Casino property and it’s offerings
Knowledge of the Arena’s emergency evacuation plan

Physical Demands and Work Environment:

Must be able to stand, walk and climb stairs for extended periods of time
Must be able to work in a fast paced environment with frequent interruptions
Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Mohegan Sun practices Native American Preference. "Native American" means an individual who is duly enrolled member of the Mohegan Tribe or duly enrolled member of any group of Native Americans recognized as an Indian Tribe by the Mohegan Tribe, the United States, or the State of Connecticut.

Return to Search

	Trouble cutting and pasting your resume into the window provided
	Copy the resume from your text document (example: MS Word) by opening/viewing the document and selecting Edit - Select All from the menu bar, then Edit, Copy. Go back to the enrollment page where you want to paste the resume. Click into the Resume text box. You will see your curser blinking in the box. Go to the menu bar at the top of the browser and select Edit, Paste. This will put the resume into the text area. View what you have pasted and make sure it is visible within the limits of the box

	Resume doesn't look like it will fit within the text box provided
	How your resume looks in the text box is not necessarily how it will look when an employer views it. Be sure to align the bullets, tabs and spacing to ensure a well-formatted view for the recruiters.

	Using HTML when formatting your resume within the text box
	Do not use HTML when submitting your resume. Your resume will be viewed by recruiters with widely varying screen dimensions, including Palm Pilots. Your resume might be converted into straight ASCII text and imported into a database or resume management software.

	Targeting your job search
	You can fine tune your job search by using specific keywords in the Keyword Search. If these keywords are in any part of a job, the search will return those jobs. Example keywords: marketing, business administration These words will result in job descriptions that include either marketing or business administration or both. Example: Business Administration These words together result in job descriptions that include both words in the order you type them in. Example: Business Administration and marketing and entry level These words result in job descriptions that include all of these words.

	Selecting more than one choice in a list box
	To select multiple choices in a drop down box, hold down the CTRL ("Control") key while clicking the options with the mouse. Use the SHIFT key if you're using a Macintosh.

	Printing your resume
	When you are reviewing your resume, click into that frame. From your browser's menu, select 'File' and 'Print - only selected frame.'

	Changing your username and password
	You will not be able to change your username or password. If you lose your password, you can click on the "Forgot Password" button next to the password box on the login page. If you have forgotten your username, you will need to register again.

	How your Job Spy work
	Routinely, your Job Spy will search the job database. If a new job has been added that contains your Job Spy criteria, that job will be emailed to you! Enter the keywords that a job should contain in the "Keyword(s)" box. Create a memorable name for your Job Spy.