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Job Title:   Sommelier - Carbone (FT)
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ARIA Resort & Casino
14633
Food & Beverage - Beverage/Bartending/Cocktails
Food & Beverage - Service/Food Server/Banquet/Cate
Full-Time
21 and over
Union - Hourly
 

JOB DESCRIPTION:
  • Maintain proper inventory levels of wines, other beverages and supplies.
  • Direct and engage in wine service during restaurant service hours.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  • Open and serve wine/champagne bottles.
  • Order supplies through the Purchasing Software System.
  • Maintain complete knowledge of Point of Sales System and manual systems.
  • Eliminate waste by supervising employees on pour levels, proper storage, etc.
  • Maintain appropriate beverage cost by managing purchasing and requisitions.
  • Train employees on wine and beverage service and knowledge.
  • Enforce proper beverage service standards of all employees during service.
  • Maintain clean, error-free wine lists by constantly updating and reprinting.
  • Taste and evaluate wines and other beverages for potential purchase.
  • Maintain a level of professionalism that will make guests want to return to the restaurant.
  • Anticipate the guests’ needs and respond appropriately with a sense of urgency.
  • Work as a team member, assisting all guests’ and employees’ needs and inquiries.
  • Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Knowledge of all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Tables, service areas and outlet itself.
  • Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.
  • Complete knowledge of designated glassware and garnishes for each drink.
  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  • Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
  • Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
  • Greet guests and take their orders, utilizing suggestive/up-selling techniques.
  • Input orders into system and ensure transmission is verified by Bartender/Kitchen.
  • Retrieve orders from designated areas and serve to guests.
  • Extend courteous salutations when guests leave outlet and invite them to return.
  • Performs all other job related duties as requested.

JOB REQUIREMENTS:
Required:
  • At least 4 years of service experience in a similar dining environment.
  • Working knowledge of wines, other beverages and their proper service.
  • Working knowledge of Point of Sales Systems and operations.
  • Working knowledge of health and safety regulations.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • Completion of Court of Master Sommeliers Introductory Course.
  • High School diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms.
Preferred:
  • Advanced Diploma or Master Sommelier Diploma from Court of Master Sommeliers highly.
  • Previous experience working in a similar resort setting.