HOME       JOB SEARCH       LOG IN
Featured Job Opportunities
There are currently no jobs matching your search criteria.

Job Title:   Front Desk Clerk (OC)
Twitter shareFacebook shareLinkedIn share
Excalibur
14042
Cashiers/Cash Handling
Hotel Front Desk/Concierge/VIP
Hotel Operations
On Call
21 and over
Union - Hourly
 

JOB DESCRIPTION:
  • Responsible for registering and assigning rooms to guests.
  • Provides quotes for room rates and up sells the guest when possible.
  • Controls and issues keys to rooms and assists in coordinating of the Front Desk and the Housekeeping Department.
  • Determines if the guest is eligible for credit.
  • Verifies that the correct charges and credits are posted to the corresponding guest folio.
  • Collects payment for charges on the guest folio.
  • Ensures all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
  • Responds to guest inquiries.
  • Resolves guest complaints within scope of authority, otherwise refers the matter to the Front Desk Supervisor.
  • Notifies his/her Supervisor and/or Security of all unusual events, circumstances, missing items, or alleged thefts.
  • Performs other job related duties as requested.

JOB REQUIREMENTS:
Required:
  • At least 6 months of previous cash handling experience.
  • At least 1 year continuous face-to-face guest service experience.
  • Excellent customer service skills.
  • Must have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High School diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms.
Preferred:
  • Previous Front Desk experience in a hotel/resort.
  • Previous experience working in a similar resort setting.