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MGM Resorts International Operations
21 and over
It is the primary responsibility of the Systems Manager to provide courteous, accurate and timely technical support to clients (business to business) and employees, and maintain various Multimedia hardware and software systems.
Provide hardware/software technical support for Apple devices running Mac OS 10.6 - 10.8+, OS X Server 10.6 - 10.8+, XSAN 2, iOS 6, FileMaker Server/Client 12+, and digital signage solutions.
Provide technical support via telephone, email or on-site for clients and employees.
Perform problem coordination for major IT problems and issues.
Communicate and manage hierarchical and functional escalations.
Lead projects as assigned by department Director.
Ability to communicate directly with staff, managers, and clients while leading projects to a completed and successful solution.
Train and educate employees on the latest software and hardware technologies.
Document problems, troubleshooting steps and resolutions.
Flexibility and adaptability to thrive in a fast-paced, highly-demanding, constantly changing environment.
Ability to maintain composure and client-service focus in stressful situations.
Maintain and provide documentation and cross training for end users.
Assist in yearly operational budget planning.
Organize and maintain Multimedia Services archives and libraries.
Fully understand department job processes and procedures.
Performs other job related duties as assigned.
Strong troubleshooting and problem resolution skills with Apple based hardware/software.
Strong knowledge of Mac OS X Server/Client, Apache/MySQL/PHP, CLI, FileMaker. Server/Client, Open/Active Directory, Apple Remote Desktop, system imaging, log files, iOS, Adobe Creative Suite (support/install/troubleshoot), etc.
Strong knowledge of shell scripting, writing/editing plist and config files.
Strong knowledge of Mac OS X, BSD Unix CLI.
Working knowledge of Linux and Windows operating systems.
Working knowledge of appropriate file formats.
General understanding and application of graphic design for print, web and video.
Experience providing IT support in a Mac business/enterprise or education environment.
General Windows-based troubleshooting and problem resolution skills.
Conceptual understanding of web-based systems architecture, basic IP networking and troubleshooting skills.
Outstanding interpersonal communications and customer service skills.
Excellent organization skills to function effectively under time constraints and within established deadlines with particular attention to detail.
Excellent customer service skills.
Ability to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High School diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
At least 3 or more years of experience supporting Apple hardware/software.
An Associate Degree and/or equivalent experience.
Previous experience working in a similar resort setting.
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