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Order Taker VI - Room Service
Signature at MGM Grand
Food & Beverage - Service/Food Server/Banquet/Cate
21 and over
Channel orders to available serving staff and send information to cook stations. Ensure timely pickup of orders.
Advise owner and guest of delivery time and ensure orders are delivered to suite in a timely fashion.
Distribute orders to servers evenly and efficiently. Log all service runs. Maintain a cash bank and ensure all funds or correctly accounted for.
Take orders promptly and cheerfully, ensure that order is produced quickly.
Input all In-Suite Dining orders into P.O.S. system.
Ensure supplies are available in service area.
Possess complete knowledge of entire menu, proper food presentation, and wine selection for up selling of all items.
Answer all questions the owner and guest may have in a courteous manner.
Assist owners and guests if they need expedited service due to an emergency.
Resolve owner and guest concerns within the scope of authority, otherwise refers to supervisor.
Follow strict departmental guest relations policy, while projecting a warm, friendly, and caring attitude.
Maintain all sanitation and safety standards.
Greet owners and guests with warm smile, maintain eye contact, and communicate in a professional and pleasant demeanor. Treat all owners, guests and visitors with maximum courtesy.
Attend training and retain knowledge covered in sessions.
Notify supervisor and/or Security of all unusual events, circumstances, missing items, and/or alleged thefts. Notify manager on duty of any guest concerns or disputes that cannot be readily resolved.
Attend regularly scheduled staff meetings.
Be proactive, responsive, and anticipate owner and guest needs prior to and throughout stay. Answer all questions or secure answers for owners and guests.
Maintain composure with difficult owners and guests in demanding situations.
May serve food or beverages, or provide other Dining Services, at banquets and other group events.
Adhere to strict services standards and follow established service sequences.
Maintain an organized, clean and presentable environment. Maintain constant awareness of sanitation, safety and accident prevention.
Performs other job related duties as assigned.
At least 1 or more years previous experience as a Room Service Cashier/Order Taker; preferably in a hotel setting.
Basic math skills.
Excellent customer service skills.
Ability to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Previous experience working in a similar resort setting.
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