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Business Services Representative
Vdara Hotel & Spa
Hotel Front Desk/Concierge/VIP
18 and over
Perform shipping and receiving operations for all in house guests and convention delegates.
Efficiently process and document all stored inventory of courier and drop-off parcels.
Provide guest assistance in the processing and reviewing of all shipping and receiving materials.
Ensure department inventory security and accuracy when releasing packages or facilitating delivery of packages.
Perform the counter service functions of sending and receiving faxes, photocopying, computer workstation rentals, laptop and workstation printing.
Assist guests with workstation personal computer functions, including Internet usage.
Process rental requests for computer, copier and wireless equipment
Maintain interdepartmental communication and support services with Sales, Convention Services, and the Mail Center.
Provide assistance and information for inquiries about business activities, convention and hotel functions at Vdara and other locations citywide.
Facilitate operation of exhibit, meeting and function set-ups in regards to package, freight and equipment delivery.
Assist with package and fax deliveries throughout Vdara.
Perform various Business Center tasks expediently, utilizing multi-task talent. Maintain calm, orderly demeanor in stressful environments.
Interact with guests and shipping couriers in tracking and researching missing parcels.
Notify Assistant Front Desk Manager of all irregularities, guest problems or related areas of difficulty.
All applicants will be subject to cross train as a Package and Freight Specialist.
Other related duties as necessary.
At least 1 year of guest service experience.
At least 6 months of cash handling experience.
Must have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts including holidays and weekends.
High School diploma or equivalent.
Strong working knowledge of Microsoft Office.
Able to effectively communicate in English, in both written and oral forms.
Previous experience in a similar resort setting.
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