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Job Title:   Business Services Representative
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Vdara Hotel & Spa
455012
Administrative/Clerical/Secretarial
Hotel Front Desk/Concierge/VIP
Hotel Operations
18 and over
03
 

JOB DESCRIPTION:
  • Perform shipping and receiving operations for all in house guests and convention delegates.
  • Efficiently process and document all stored inventory of courier and drop-off parcels.
  • Provide guest assistance in the processing and reviewing of all shipping and receiving materials.
  • Ensure department inventory security and accuracy when releasing packages or facilitating delivery of packages.
  • Perform the counter service functions of sending and receiving faxes, photocopying, computer workstation rentals, laptop and workstation printing.
  • Assist guests with workstation personal computer functions, including Internet usage.
  • Process rental requests for computer, copier and wireless equipment 
  • Maintain interdepartmental communication and support services with Sales, Convention Services, and the Mail Center.
  • Provide assistance and information for inquiries about business activities, convention and hotel functions at Vdara and other locations citywide.
  • Facilitate operation of exhibit, meeting and function set-ups in regards to package, freight and equipment delivery.
  • Assist with package and fax deliveries throughout Vdara.
  • Perform various Business Center tasks expediently, utilizing multi-task talent. Maintain calm, orderly demeanor in stressful environments.
  • Interact with guests and shipping couriers in tracking and researching missing parcels.
  • Notify Assistant Front Desk Manager of all irregularities, guest problems or related areas of difficulty.
  • All applicants will be subject to cross train as a Package and Freight Specialist.
  • Other related duties as necessary.

JOB REQUIREMENTS:
 Required:
  • At least 1 year of guest service experience.
  • At least 6 months of cash handling experience.
  • Must have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts including holidays and weekends.
  • High School diploma or equivalent.
  • Strong working knowledge of Microsoft Office.
  • Able to effectively communicate in English, in both written and oral forms.

Preferred:
  • Previous experience in a similar resort setting.

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