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Job Title:   VIP Services Representative
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Monte Carlo
430012
Hotel Front Desk/Concierge/VIP
On Call
21 and over
04
 

JOB DESCRIPTION:
  • Book and suggest dining, shows and spa services for guests.
  • Accommodate guest with nightclub reservations, guest list and table reservations.
  • Book golf reservations.
  • Restock VIP Lounge amenities.
  • Restock penthouse mini-bar amenities at guest check out.
  • Book limousine reservations.
  • Contact hosts to review guest bills at check-out.
  • Assist penthouse guest with curbside check-in, escort and penthouse tour.
  • Distribute information for casino events.
  • Update guest information spreadsheets.
  • Track daily check-in volume.
  • Suggest activities for guest entertainment including; arcades, shopping, etc.
  • Request cabana reservations through casino marketing.
  • Coordinate with housekeeping to ensure daily arrival rooms are cleaned.
  • Request amenities with room service.
  • Perform all duties as deemed necessary for the success of the department.
  • Perform other job related duties as assigned.

JOB REQUIREMENTS:

Required:

  • At least 1 year previous Hotel Operations or Concierge experience.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms. 

Preferred:

  • At least 5 or more years of experience.
  • Bi-lingual.
  • Previous experience working in a similar resort setting.

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