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DIRECTOR FACILITY OPERATIONS-ARENA
VIP Services Representative
Hotel Front Desk/Concierge/VIP
21 and over
Book and suggest dining, shows and spa services for guests.
Accommodate guest with nightclub reservations, guest list and table reservations.
Book golf reservations.
Restock VIP Lounge amenities.
Restock penthouse mini-bar amenities at guest check out.
Book limousine reservations.
Contact hosts to review guest bills at check-out.
Assist penthouse guest with curbside check-in, escort and penthouse tour.
Distribute information for casino events.
Update guest information spreadsheets.
Track daily check-in volume.
Suggest activities for guest entertainment including; arcades, shopping, etc.
Request cabana reservations through casino marketing.
Coordinate with housekeeping to ensure daily arrival rooms are cleaned.
Request amenities with room service.
Perform all duties as deemed necessary for the success of the department.
Perform other job related duties as assigned.
At least 1 year previous Hotel Operations or Concierge experience.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
At least 5 or more years of experience.
Previous experience working in a similar resort setting.
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