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Job Title:   Transportation Supervisor
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MGM Grand Las Vegas
125055
Transportation/Drivers/Valet
Full-Time
21 and over
08
 

JOB DESCRIPTION:
  • Supervises assigned operational functions consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives. 
  • Supervises the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes. 
  • Supervises assigned staff to include: hiring recommendations that encompass the company’s diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling.  Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction. 
  • Provides ideas and suggestions for new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
  • Adheres to the company’s status quo third party representation philosophy, complies with company policies, legal requirements and collective bargaining agreements.
  • Maintains an accurate record of all transportation activities in the Transportation Services Department.
  • Provides Drivers a full array of guest information services, such as directions throughout the Las Vegas Metropolitan area, special events, and meetings in the Grand Garden Arena upon request.
  • Communicates with Security and Loss Prevention in relation to vehicle accidents, emergencies, and/or guest complaints.
  • Reports all accidents, incidents, and alleged thefts to Hotel Security for further investigation.
  • Documents and reports any and all unusual events and occurrences in the department for review and action.
  • Maintains strict confidentiality regarding guests and their activities.
  • Assists with runs and other duties as needed.
  • Assists with scheduling of personnel.
  • Maintains and assists to control Labor of staff.
  • Performs other job related duties as assigned. 

JOB REQUIREMENTS:

Required: 

  • Previous experience in developing, implementing and evaluating guest service standards.
  • Understanding and compliance with all Company and departmental rules and regulations, policies and procedures.
  • Excellent customer service skills.
  • Ability to lead and mentor a team.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms. 

Preferred:

  • At least 3 years experience in a Transportation Management related position.
  • At least 3 years of professional limousine driving.
  • Previous experience working in a similar resort setting.

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