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DIRECTOR FACILITY OPERATIONS-ARENA
MGM Grand Las Vegas
21 and over
Supervises assigned operational functions consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives.
Supervises the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes.
Supervises assigned staff to include: hiring recommendations that encompass the company’s diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling. Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction.
Provides ideas and suggestions for new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
Adheres to the company’s status quo third party representation philosophy, complies with company policies, legal requirements and collective bargaining agreements.
Maintains an accurate record of all transportation activities in the Transportation Services Department.
Provides Drivers a full array of guest information services, such as directions throughout the Las Vegas Metropolitan area, special events, and meetings in the Grand Garden Arena upon request.
Communicates with Security and Loss Prevention in relation to vehicle accidents, emergencies, and/or guest complaints.
Reports all accidents, incidents, and alleged thefts to Hotel Security for further investigation.
Documents and reports any and all unusual events and occurrences in the department for review and action.
Maintains strict confidentiality regarding guests and their activities.
Assists with runs and other duties as needed.
Assists with scheduling of personnel.
Maintains and assists to control Labor of staff.
Performs other job related duties as assigned.
Previous experience in developing, implementing and evaluating guest service standards.
Understanding and compliance with all Company and departmental rules and regulations, policies and procedures.
Excellent customer service skills.
Ability to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
At least 3 years experience in a Transportation Management related position.
At least 3 years of professional limousine driving.
Previous experience working in a similar resort setting.
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