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Job Title:   Owner Services Representative
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Signature at MGM Grand
Call Center/PABX/Reservations
Hotel Front Desk/Concierge/VIP
Hotel Operations
On Call
21 and over

  • Provide concierge services such as show and dinner reservations.
  • Assist owners in understanding financial statements.
  • Explain rental program to owners and potential buyers.
  • Process reservations for property VIPs.
  • Work with engineering and housekeeping to schedule requests.
  • Provide timely follow-up on all items that cannot be completed during the initial conversation.
  • Respond to owner e-mails.
  • Assist with processing paperwork, mass mailings, and special projects as assigned.
  • Assist owners with booking suite reservations, show tickets, dinner reservations, spa reservations, transportation reservations, and all special requests as needed; ensuring all pertinent information is noted on the owners account and appropriately communicated in order to provide owners with a memorable/seamless experience.
  • Project a friendly, pleasant, and cordial demeanor to all potential/existing owners, guests, fellow employees, and management.
  • Inform management of all situations/concerns which may arise and immediately addresses situations within the scope of authority.
  • Work closely with other department managers and/or supervisors to ensure all pertinent owner information is communicated and followed-up on to avoid possible service shortfalls.
  • Perform other job related duties as assigned by management.



  • At least 1 year of customer service experience.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to communicate in English, in both written and oral forms.
  • At least 1 year of Hotel Ops experience.
  • Working knowledge of Microsoft Word and Microsoft Excel.
  • Bi-lingual.
  • Previous experience working in a similar resort setting.