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DIRECTOR FACILITY OPERATIONS-ARENA
Owner Services Representative
Signature at MGM Grand
Hotel Front Desk/Concierge/VIP
21 and over
Provide concierge services such as show and dinner reservations.
Assist owners in understanding financial statements.
Explain rental program to owners and potential buyers.
Process reservations for property VIPs.
Work with engineering and housekeeping to schedule requests.
Provide timely follow-up on all items that cannot be completed during the initial conversation.
Respond to owner e-mails.
Assist with processing paperwork, mass mailings, and special projects as assigned.
Assist owners with booking suite reservations, show tickets, dinner reservations, spa reservations, transportation reservations, and all special requests as needed; ensuring all pertinent information is noted on the owners account and appropriately communicated in order to provide owners with a memorable/seamless experience.
Project a friendly, pleasant, and cordial demeanor to all potential/existing owners, guests, fellow employees, and management.
Inform management of all situations/concerns which may arise and immediately addresses situations within the scope of authority.
Work closely with other department managers and/or supervisors to ensure all pertinent owner information is communicated and followed-up on to avoid possible service shortfalls.
Perform other job related duties as assigned by management.
At least 1 year of customer service experience.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to communicate in English, in both written and oral forms.
At least 1 year of Hotel Ops experience.
Working knowledge of Microsoft Word and Microsoft Excel.
Previous experience working in a similar resort setting.
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