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Job Title:   Guest Services Representative- Slots
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Mandalay Bay
450044
Slot Operations
On Call
21 and over
04
 

JOB DESCRIPTION:
  • Responsible for providing slot guests with specialized personal attention as well as promoting, processing, and enrolling members into Mlife.
  • Greets guests, answers questions, and be an informational resource regarding guest inquiries.
  • Monitors the assigned area and attend to guest’s needs including jackpot payments, and providing a comfortable experience for guests.
  • Performs minor machine repairs.
  • Accurately maintain a cash bank/drawer involving Company funds.
  • Verify and ID guests to ensure that all players are of the legal gaming age.
  • Provides guests with Players Club information and solicit new members.
  • Ability to establish rapport with new slot customers.
  • Perform all duties as deemed necessary for the success of the department.

JOB REQUIREMENTS:
Required:
  • At least 6 months guest service experience.
  • Excellent customer services skills.
  • Must have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High School diploma or equivalent.
  • Must be able to effectively communicate in English, in both written and oral forms.
Preferred:
  • At least 6 months slot experience.
  • Previous money handling experience.
  • Previous experience working in similar resort resort.

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