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Guest Services Representative- Slots
21 and over
Responsible for providing slot guests with specialized personal attention as well as promoting, processing, and enrolling members into Mlife.
Greets guests, answers questions, and be an informational resource regarding guest inquiries.
Monitors the assigned area and attend to guest’s needs including jackpot payments, and providing a comfortable experience for guests.
Performs minor machine repairs.
Accurately maintain a cash bank/drawer involving Company funds.
Verify and ID guests to ensure that all players are of the legal gaming age.
Provides guests with Players Club information and solicit new members.
Ability to establish rapport with new slot customers.
Perform all duties as deemed necessary for the success of the department.
At least 6 months guest service experience.
Excellent customer services skills.
Must have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High School diploma or equivalent.
Must be able to effectively communicate in English, in both written and oral forms.
At least 6 months slot experience.
Previous money handling experience.
Previous experience working in similar resort resort.
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