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Receptionist - Beauty Salon
ARIA Resort & Casino
21 and over
Provide excellent service consistent with the property’s core service standards and brand attributes.
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
Proactively seek to provide refined luxury service ensuring guest satisfaction.
Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
Answer a multi-line phone system, assist guests with questions or direct calls to appropriate departments.
Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.
Assist guests with booking appointments.
Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, no matter how busy or time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Provide excellent service consistent with the company’s core service standards and brand attributes.
Be knowledgeable of Department and Hotel goals.
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction.
Be knowledgeable of Hotel information to answer guest inquiries.
Other related duties as necessary.
At least 6 months of guest service experience.
At least 6 months of cash handling experience.
At least 6 months experience in handling multi-line phones.
Excellent customer service skills.
Must have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Must be able to communicate in English, in both written and oral forms.
Previous experience working in a similar resort setting.
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