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Job Title:   Receptionist - Beauty Salon
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ARIA Resort & Casino
455172
Spa/Salon/Health Club
Part-Time
21 and over
03
  

JOB DESCRIPTION:
  • Provide excellent service consistent with the property’s core service standards and brand attributes.
  • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
  • Proactively seek to provide refined luxury service ensuring guest satisfaction.
  • Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
  • Answer a multi-line phone system, assist guests with questions or direct calls to appropriate departments.
  • Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.
  • Assist guests with booking appointments.
  • Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
  • Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, no matter how busy or time of day.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Provide excellent service consistent with the company’s core service standards and brand attributes.
  • Be knowledgeable of Department and Hotel goals.
  • Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction.
  • Be knowledgeable of Hotel information to answer guest inquiries.
  • Other related duties as necessary.

JOB REQUIREMENTS:
Required:
  • At least 6 months of guest service experience.
  • At least 6 months of cash handling experience.
  • At least 6 months experience in handling multi-line phones.
  • Excellent customer service skills.
  • Must have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Must be able to communicate in English, in both written and oral forms.
 
Preferred:
  • Previous experience working in a similar resort setting.