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Job Title:   Front Desk Clerk - The Hotel
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Mandalay Bay
455148
Hotel Front Desk/Concierge/VIP
Hotel Operations
On Call
21 and over
04
 

JOB DESCRIPTION:
  • Assist guests at the front desk by checking them in and out.
  • Responsible for registering and assigning rooms to guests. 
  • Provides quotes for room rates and up sells the guest when possible. 
  • Controls and issues keys to rooms and assists in coordinating of the Front Desk and the Housekeeping Department.
  • Determines if the guest is eligible for credit. 
  • Verifies that the correct charges and credits are posted to the corresponding guest folio. 
  • Collects payment for charges on the guest folio. 
  • Ensures all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
  • Responds to guest inquiries related to the Hotel and Las Vegas. 
  • Resolves guest complaints within scope of authority, otherwise refers the matter to the Front Desk Supervisor. 
  • Notifies his/her Supervisor and/or Security of all unusual events, circumstances, missing items, or alleged thefts.
  • Completes all duties in accordance with the standards and procedures. 
  • Performs all other relevant duties as assigned.

JOB REQUIREMENTS:

Required:

  • At least 6 months previous cash handling experience.
  • At least 1 year continuous face-to-face guest service experience.
  • Maintain manual dexterity to access computer via computer keyboard and operate office equipment.
  • Physical ability to access all areas of the facility and withstand prolonged standing, stretching, bending and kneeling.
  • Work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
  • Work in a fast-paced, busy, and somewhat stressful environment.
  • Maintain physical stamina, proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • Previous Front Desk experience in a hotel/resort preferred, PC software programs (MS Word, Excel).
  • Basic typing skills, excellent guest service skills.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms. 

Preferred:

  • Previous experience working in a similar resort setting.

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