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Job Title:   Ticket Office Supervisor
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Mirage
125021
Cashiers/Cash Handling
Entertainment/Amusement/Cirque Show
Management
18 and over
08
 

JOB DESCRIPTION:
  • Supervise assigned operational functions while being consistent with the Property’s strategic plan and vision.
  • Ensure smooth and efficient Ticket Office operations.
  • Provide work direction and motivate employees.
  • Supervise sales operations including maintenance of Property specific shows and events.
  • Answer multi-line phones and make reservations as needed.
  • Occasionally assist guests at the counter to help control traffic flow.
  • Weekly group reservations follow-up including assisting with payments paid and credited.
  • Assist Accounts Receivables with disputes including researching avenues possible to prevent Provide daily reports for both individual cashiers and the Department as a whole.
  • Deal directly with guests to settle any disputes or inconveniencing issues they might be encountered.
  • Input Casino Marketing reservations for Property specific show.
  • Input Wholesale reservations for Property specific show.
  • Manage multiple blocks for Wholesalers, Producers and Casino on a daily basis.
  • Create and maintain Department specific forms and spreadsheets.
  • Maintain employee files including disciplinary and commendation issues and timekeeping forms.
  • Provide ongoing training of employees.
  • Verify payroll reports on a weekly basis.
  • Assist the Ticket Office Director as needed.
  • Assist with the highest level of customer service to both VIP and Executive guests.
  • Perform all duties as deemed necessary for the success of the department.
  • Perform other job related duties as assigned.

JOB REQUIREMENTS:

Required:

  • At least 2 years previous Ticket Office experience.
  • At least 2 years of excellent guest service experience.
  • Knowledge of computers and Employee Relations practices.
  • Knowledge in accounting principles such as reconciliation practices.
  • Excellent customer service skills.
  • Able to lead and mentor a team.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms. 

Preferred:

  • Previous Supervisory experience.
  • Previous experience working in a similar resort setting.

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