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Ticket Office Supervisor
18 and over
Supervise assigned operational functions while being consistent with the Property’s strategic plan and vision.
Ensure smooth and efficient Ticket Office operations.
Provide work direction and motivate employees.
Supervise sales operations including maintenance of Property specific shows and events.
Answer multi-line phones and make reservations as needed.
Occasionally assist guests at the counter to help control traffic flow.
Weekly group reservations follow-up including assisting with payments paid and credited.
Assist Accounts Receivables with disputes including researching avenues possible to prevent Provide daily reports for both individual cashiers and the Department as a whole.
Deal directly with guests to settle any disputes or inconveniencing issues they might be encountered.
Input Casino Marketing reservations for Property specific show.
Input Wholesale reservations for Property specific show.
Manage multiple blocks for Wholesalers, Producers and Casino on a daily basis.
Create and maintain Department specific forms and spreadsheets.
Maintain employee files including disciplinary and commendation issues and timekeeping forms.
Provide ongoing training of employees.
Verify payroll reports on a weekly basis.
Assist the Ticket Office Director as needed.
Assist with the highest level of customer service to both VIP and Executive guests.
Perform all duties as deemed necessary for the success of the department.
Perform other job related duties as assigned.
At least 2 years previous Ticket Office experience.
At least 2 years of excellent guest service experience.
Knowledge of computers and Employee Relations practices.
Knowledge in accounting principles such as reconciliation practices.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Previous Supervisory experience.
Previous experience working in a similar resort setting.
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