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Job Title:   Wedding Chapel Coordinator
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Mandalay Bay
455139
Administrative/Clerical/Secretarial
Retail
Sales-Hotel/Convention
Full-Time
18 and over
04
 

JOB DESCRIPTION:
  • Generates weekly payroll/sign in sheets.
  • Assigns daily prospect and call back person for wedding inquires.
  • Compiles daily event calendar for servicing, coordination of ceremonies, scheduling of lunches and receptionist relief.  Assignment of weekend responsibilities, with the compilation of event calendar for high volume periods, i.e. Friday, Saturday and Sundays.
  • Responsible for internal audit of all upcoming weddings to ensure accuracy of all wedding details, and follow up on any missing files with wedding coordinators.
  • Handles wedding party complaints to ensure complete satisfaction by taking proper steps to remedy any problems that may arise in the coordination of a ceremony.
  • Oversees the flow of guests with the onset and completion of large wedding parties. 
  • During high volume periods assists with answer incoming telephone calls while suggestively selling all products and services.
  • As needed, creates booking, event, and WEO in Daylight Software for wedding events.  Sets up files to include, lead sheet, booking checklist, memos, and all correspondence.
  • Performs other job related duties as assigned by management.

JOB REQUIREMENTS:
Required:
  • At least 2 years guest service related experience with ability to effectively handle and resolve conflict.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms. 
 
Preferred:
  • Accurately type a minimum of 45 WPM, working knowledge of Microsoft Office, Microsoft Word, and Daylight.
  • Previous experience working in a similar resort setting.

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