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Pool Operations Assistant Manager
21 and over
Oversee staff and operations of the pool area including related departments such as Public Area Department (PAD), Cocktails, Beverage, and Retail to ensure service level standards are being met.
Hire, train, and supervise staff.
Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.
Monitor overall guest satisfaction on the pool decks with regards to entertainment experience and overall enjoyment levels.
Communicate with pool support departments such as PAD, Beverage, Laundry and Linen, Convention Services, Catering, Pool Cafç, In-Room Dining, and Security as needed to ensure the smooth operation of services.
Schedule staff and ensure accuracy of timekeeping records.
Complete administrative tasks using various technology and software.
Perform all duties as deemed necessary for the success of the department.
At least 2 years experience in pool operations.
At least 2 years supervisory or management experience necessary.
At least 2 years customer service experience.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
Proficiency in Excel, Internet, Outlook, PowerPoint, and Word.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Proficiency in Stratton Warren, Opera, Infogenesis, CRM, and FileNet.
Previous experience working in a similar resort setting.
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