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Job Title:   Pool Operations Assistant Manager
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Mirage
115154
Pool
Full-Time
21 and over
09
 

JOB DESCRIPTION:
  • Oversee staff and operations of the pool area including related departments such as Public Area Department (PAD), Cocktails, Beverage, and Retail to ensure service level standards are being met.
  • Hire, train, and supervise staff.
  • Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.
  • Monitor overall guest satisfaction on the pool decks with regards to entertainment experience and overall enjoyment levels.
  • Communicate with pool support departments such as PAD, Beverage, Laundry and Linen, Convention Services, Catering, Pool Cafç, In-Room Dining, and Security as needed to ensure the smooth operation of services.
  • Schedule staff and ensure accuracy of timekeeping records.
  • Complete administrative tasks using various technology and software.
  • Perform all duties as deemed necessary for the success of the department.

JOB REQUIREMENTS:

Required:

  • At least 2 years experience in pool operations.
  • At least 2 years supervisory or management experience necessary.
  • At least 2 years customer service experience.
  • Excellent customer service skills.
  • Able to lead and mentor a team.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • Proficiency in Excel, Internet, Outlook, PowerPoint, and Word.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms. 

Preferred:

  • Proficiency in Stratton Warren, Opera, Infogenesis, CRM, and FileNet.
  • Previous experience working in a similar resort setting.

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