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DIRECTOR FACILITY OPERATIONS-ARENA
Engineering Shift Supervisor
MGM Grand Las Vegas
21 and over
Supervises assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives.
Supervises the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes.
Supervises assigned staff to include: training; coaching; performance feedback, recommending and administering discipline, and scheduling.
Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction.
Provides ideas and suggestions for new products, services, technology and processes to ensure MGM Grand’s competitive position and inanticipation of changing customer needs within the dynamic hospitality and gaming environment.
Adheres to the company philosophy, complies with company policies, legal requirements and collectivebargaining agreements.
Oversees the daily operations of the floor, employees, assists the Environmental Services Shift Manager with daily administrative duties. Assists the Environmental Services Manager in administrative functions, including but not limited to, disciplinary actions,employee counseling, training, cross training, employee evaluations. Completes all projects assigned by Management in a timely and professional manner.
Conducts frequent inspections of all public areas, office, back-of-the-house, and Casino in order to maintain a high standard of cleanliness.
Completes inspection forms and reports. Ensures all work is performed in accordance with the departmental procedures and safety requirements.
Determines times for deep cleaning in public, back of the house, casino areas and assigns duties to ensure completion of the same.
Schedules work force assigned to shift to ensure all sections and areas are adequately covered. Assists in the training of employees in OSHA Standards, regulations and documents and submits it to Environmental Services Manager.
Takes inventory of supplies and ensure necessary items are ordered. Maintains a strict key, radio equipment control using proper written records.
Ensures equipment is working properly. Prepares necessary work orders and ensures equipment is repaired and returned in a timely manner.
Other job related duties as requested.
At least 1 year previous experience as a supervisor in Maintenance or related field.
Basic math skills, ability to read and evaluate written material.
Maintain physical stamina and proper mental attitude to deal effectively with guests, management, and other employees with courtesy and tactfulness.
Able to multi-task and prioritize in a fast-paced environment.
Able to operate electronic devices such as wireless phones, beepers and two-way radios.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Previous experience working in a similar resort setting.
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