Job Title:   Sales Associate – Shark Reef
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Mandalay Bay
21 and over

  • Greets all guests in a timely and engaging manner, assists guests in making their purchase, rings sales on the register, gives correct change and sales receipt, and bags merchandise.
  • Maintains floor standards and guest service standards.
  • Use Selling Skills training techniques to increase units per transaction.
  • Use product knowledge to offer additional/alternative items to drive sales.
  • Folds and hangs merchandise, replenishes stock (including cigarettes, cigars, sundries, magazines, newspapers, candy, gum, chips, and sodas), maintains stock on racks, shelves, glass cases and armoires.
  • Directs guest requests to the Assistant Store Manager/Store Manager.
  • Assists in preparation of physical inventory or cycle counts, including counting and performing inventory.
  • Performs shift housekeeping duties to maintain tidy appearance of sales floor.
  • Follows cash handling procedures (including counting cash, checks, charges, comps and completing settlement cards and envelopes).
  • Fills out deposit form and returns bank to Satellite Cage.
  • Works professionally in multiple store environments.
  • Maintains a strong sense of pride and responsibility for the maintenance of shopping area.
  • Sets and achieves personal sales goals while supporting the goals of the store and team.
  • Uses Selling Skills techniques by asking open-ended questions to determine customers’ needs, thereby driving the sale.
  • Exceeds customers’ expectations by offering sincere feedback and establishing trust.
  • Demonstrates knowledge of merchandise by suggesting additional and/or alternative items thus increasing units per transaction and the average dollar sale.
  • Performs other job-related duties as assigned.



  • Strong ability to interact with customers to ensure a high level of guest service.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms. 


  • Previous cash handling experience.
  • Previous experience working in a similar resort setting.

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