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Ticket Office Cashier
18 and over
Properly operate the current Ticketing system for ticket sales.
Interpret and utilize numerous systems and show codes.
Cross-sell tickets and provide information for all sister properties.
Resolve guest complaints or find the appropriate person able to assist.
Utilize a cash drawer with various tender types.
Input numerous reservations with accuracy.
Retrieve seats from different blocks for corresponding vendors.
Finalize reservations and distribute tickets to correct purchasers.
Organize daily paperwork by tender types and correctly balance to Cashier Reports.
Answer multi-line telephones.
Check stock levels and replenish to operational levels prior to opening.
Balance correctly at the end of shift.
Clean work area thoroughly at the end of shift.
Possibility of assisting management when needed.
Assist with the highest level of customer service to both VIP and Executive guests.
Perform other job related duties as assigned.
At least 6 months cash handling experience.
At least 6 months of customer service experience.
Ability to work independently as well as a part of a team.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Previous Ticketing experience.
Previous experience working in a similar resort setting.
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