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Job Title:   Director of HR Training
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Mirage
040111
Human Resources/Training
Full-Time
21 and over
12
 

JOB DESCRIPTION:
  • Manage assigned operational functions consistent with the strategic plan and vision for the department, division.
  • Monitor employee engagement issues to proactively identify solutions for improvement based on strategic initiatives.
  • Partner with senior leaders to develop strategies to create a work environment that promotes effective communication, employee inclusion, recognition and employee engagement that encompasses the company’s diversity commitment.
  • Create and oversee training and development programs to foster employee engagement.
  • Work closely with the Internal Communications team to develop an internal communications strategy and execution plan to keep employees informed of business priorities, initiatives, property knowledge and guest service standards.
  • Evaluate existing training and develop innovative channels to determine the most effective methods to deliver information to employees.
  • Provide executive communications support for the President and other executives including presentations.
  • Develop overall property training strategy and plan and work with senior leadership to ensure programs align with property goals and objectives.
  • In conjunction with department heads, responsible for the roll out of companywide training initiatives, measurement and tracking.
  • Responsible for the mentor program.
  • Collaborate with department heads and Operating Committee on a regular basis to understand department business objectives and analyze training needs and effectiveness.  Recommend training programs and select appropriate tools and methods to support those objectives. 
  • Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
  • Design, implement and administers all leadership and coaching programs for management and front line employees.
  • Design, implement, and track all Individual Development Plans as necessary for management and hourly employees.
  • Research, develop and facilitate employee Culture program, designed to enhance employee engagement, satisfaction and loyalty.
  • Responsible for the effective implementation of property OD initiatives. 
  • Liaise with MGM Resorts University to ensure maximum utilization of training programs and offerings.
  • Oversee compliance training program for the property and partner with department heads to ensure completion of all mandatory human resources, safety and other compliance training.
  • Conduct surveys and utilize other metrics and evaluation tools available to determine the effectiveness of training programs. Design, implement and maintain property training reports and metrics to assess effectiveness and/or completion of training.
  • Manage Human Resource responsibilities for Training and Development department.
  • Manage and monitor departmental budgets and operations for Training/OD.
  • Manage vendor relationships to ensure effective delivery of solutions and compliance with department budget
  • Creates and maintains a work environment which promotes teamwork, performance, feedback, recognition, mutual respect and employee satisfaction
  • Working with the Compensation Department, oversees hiring practices, conduct interviews, make hiring decisions and ensure training programs reflect appropriate employee development guidelines.
  • Enforces policies and procedures of the department and coaches/counsels as necessary.
  • Engage, entertain and inspire all who visit by making a focused commitment.
  • Other job related duties as requested. 

JOB REQUIREMENTS:

Required:

  • At least 5 years of management experience.
  • At least 3 years of training experience.
  • At least 3 - 5 years of experience in designing, deploying and managing ongoing training and development strategies.
  • At least 3 years experience with leading and supervising a staff.
  • The ability to demonstrate dependability, integrity and self control under stressful situations.
  • Ability to work independently and coordinate projects with minimal supervision.
  • Ability to multi-task prioritizes activities, and work within tight deadlines.
  • Energetic; positive attitude.
  • Applied sense of urgency and ability to drive processes to achieve results.
  • Possess the physical stamina to withstand prolonged sitting and standing, access all areas of the facility, maintain manual dexterity to access the computer via computer keyboard and operate office equipment.
  • Work is performed indoors, and ability to withstand exposure to noise, dust, smoke and other indoor environmental factors.
  • Able to access all areas of the facility and travel off property when representing the company.
  • Excellent writing skills, strong administrative and organizational skills to function effectively with attention to detail while performing multiple work assignments and meeting established deadlines. 
  • Demonstrated ability to integrate social media and/or innovative means of communicating to various members of an internal community.
  • Strong proofreading skills.
  • Outstanding communication skills, emphasizing leadership and collaboration in a diverse workplace.
  • Excellent customer service skills.
  • Able to lead and mentor a team.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • Computer proficiency working with software to include MS Word, Excel, PowerPoint, Outlook and/or equivalent.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms. 

Preferred:

  • Bi-lingual in Spanish.
  • Hospitality, guest service industry or related experience.
  • Previous experience working in a similar resort setting.