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Director of HR Training
21 and over
Manage assigned operational functions consistent with the strategic plan and vision for the department, division.
Monitor employee engagement issues to proactively identify solutions for improvement based on strategic initiatives.
Partner with senior leaders to develop strategies to create a work environment that promotes effective communication, employee inclusion, recognition and employee engagement that encompasses the company’s diversity commitment.
Create and oversee training and development programs to foster employee engagement.
Work closely with the Internal Communications team to develop an internal communications strategy and execution plan to keep employees informed of business priorities, initiatives, property knowledge and guest service standards.
Evaluate existing training and develop innovative channels to determine the most effective methods to deliver information to employees.
Provide executive communications support for the President and other executives including presentations.
Develop overall property training strategy and plan and work with senior leadership to ensure programs align with property goals and objectives.
In conjunction with department heads, responsible for the roll out of companywide training initiatives, measurement and tracking.
Responsible for the mentor program.
Collaborate with department heads and Operating Committee on a regular basis to understand department business objectives and analyze training needs and effectiveness. Recommend training programs and select appropriate tools and methods to support those objectives.
Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
Design, implement and administers all leadership and coaching programs for management and front line employees.
Design, implement, and track all Individual Development Plans as necessary for management and hourly employees.
Research, develop and facilitate employee Culture program, designed to enhance employee engagement, satisfaction and loyalty.
Responsible for the effective implementation of property OD initiatives.
Liaise with MGM Resorts University to ensure maximum utilization of training programs and offerings.
Oversee compliance training program for the property and partner with department heads to ensure completion of all mandatory human resources, safety and other compliance training.
Conduct surveys and utilize other metrics and evaluation tools available to determine the effectiveness of training programs. Design, implement and maintain property training reports and metrics to assess effectiveness and/or completion of training.
Manage Human Resource responsibilities for Training and Development department.
Manage and monitor departmental budgets and operations for Training/OD.
Manage vendor relationships to ensure effective delivery of solutions and compliance with department budget
Creates and maintains a work environment which promotes teamwork, performance, feedback, recognition, mutual respect and employee satisfaction
Working with the Compensation Department, oversees hiring practices, conduct interviews, make hiring decisions and ensure training programs reflect appropriate employee development guidelines.
Enforces policies and procedures of the department and coaches/counsels as necessary.
Engage, entertain and inspire all who visit by making a focused commitment.
Other job related duties as requested.
At least 5 years of management experience.
At least 3 years of training experience.
At least 3 - 5 years of experience in designing, deploying and managing ongoing training and development strategies.
At least 3 years experience with leading and supervising a staff.
The ability to demonstrate dependability, integrity and self control under stressful situations.
Ability to work independently and coordinate projects with minimal supervision.
Ability to multi-task prioritizes activities, and work within tight deadlines.
Energetic; positive attitude.
Applied sense of urgency and ability to drive processes to achieve results.
Possess the physical stamina to withstand prolonged sitting and standing, access all areas of the facility, maintain manual dexterity to access the computer via computer keyboard and operate office equipment.
Work is performed indoors, and ability to withstand exposure to noise, dust, smoke and other indoor environmental factors.
Able to access all areas of the facility and travel off property when representing the company.
Excellent writing skills, strong administrative and organizational skills to function effectively with attention to detail while performing multiple work assignments and meeting established deadlines.
Demonstrated ability to integrate social media and/or innovative means of communicating to various members of an internal community.
Strong proofreading skills.
Outstanding communication skills, emphasizing leadership and collaboration in a diverse workplace.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
Computer proficiency working with software to include MS Word, Excel, PowerPoint, Outlook and/or equivalent.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Bi-lingual in Spanish.
Hospitality, guest service industry or related experience.
Previous experience working in a similar resort setting.
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