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Bus/Runner - The Crossings
ARIA Resort & Casino
Food & Beverage - Service/Food Server/Banquet/Cate
18 and over
Set up bus carts for the removal of dishware from the dining area, ensures separation of china, glasses and silver into correct bus tubs and places each tub in its respective area upon entering dishwashing area.
Set and reset tables before, during and after service periods.
Stack and stock of side stations, with dry goods, extra-china settings and silverware.
Pre-bus and bus tables during service period; assist servers with service steps where necessary.
Assist Food Servers with carrying food trays and serving guests when necessary.
Ensure bus tubs are kept level and not filled to overflowing with glassware and dishware.
Refill condiments as necessary.
Buff / polish glass and silverware where necessary.
Set up and break down of side stations before and after service.
Maintain general cleanliness in side stations during service periods.
Load/unload linens when necessary.
Work as a team, assisting all guests and employees needs and inquiries.
Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Remove soiled wares and other items from tables as assigned.
Place additional utensils and wares on tables as directed.
Replenish wares in side stations throughout shift.
Clean coffee machine and other beverage equipment as assigned.
Complete closing duties as assigned properly store all reusable goods; breakdown all food stations; breakdown all beverage stations; restock items for next service, transport all dirty linen to Laundry; secure all supplies at shift end.
Other related duties as necessary.
At least 1 year of experience as a Bus/Runner in a high volume restaurant.
Knowledge of upscale service techniques, food and menu, and health and safety regulations.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Previous experience working in a similar resort setting.
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