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Electronic Distribution Manager
MGM Resorts International Operations
Hotel Front Desk/Concierge/VIP
21 and over
Answer Global Distribution System (GDS) /travel agent helpdesk phone calls, route travel agent help desk calls to properties as necessary, and track and analyze help desk requests.
Review all GDS queues, resolving any issues that do not require property responses.
Move property queue messages to property specific queues and notify property GDS specialist of those messages.
Maintain current and new account relationships as it pertains to Electronic Distribution and Channel Technology.
Train new and replacement property Sales and Operations specialists in systems pertaining to Rate and Distribution systems and procedures.
Administration of logins and passwords for Lanyon and other channel vendor systems.
Maintain and publish chain level Direct Reference System (DRS) information.
Review, edit and publish property Hotel Display (HOD) information to each GDS.
Publish and maintain Onward Distribution Database (ODD) and ADS hotel descriptions and images.
Create new rates in each GDS when necessary.
Work directly with interface designers (internal and external) for modification and delivery of functionality corrections for ORS/PMS interfaces.
Maintain corporate standards for rate codes, source codes, market segment codes, etc.
Maintain channel code conversion tables and channel management in Opera.
Regression and new functionality testing of all Opera upgrades and e-patches as it pertains to ORS, GDS, ADS, and EDS.
Coordinate process to approve and maintain data for non-IATA travel agents.
Monitor status of data interfaces (i.e. OXI HUB), notifying appropriate party upon errors.
Clearing house for marketing program approvals (e.g. IATA list usage, photography/imagery updates, etc.).
Ability to create and implement Service Level Agreement (SLA) for marketing programs.
Participate in the creation, testing, and implementation of direct connectivity to currently manual EDS vendors via Opera.
Facilitates the conversion of current or future properties to Opera ORS for GDS, ADS, and EDS when necessary.
Other tasks as required by MGM Resorts International Hotel Sales, Marketing & Distribution and Application Support.
Performs other job related duties as assigned.
Have Hotel Reservation and Global Distribution Systems (GDS) data management experience.
Have completed training in all four Global Distribution Systems (GDSs).
Completed Lanyon training.
Experience managing GDS and ADS rates and availability.
Ability to edit and correct property descriptions and chain level policies, maintaining a specified corporate policy and image.
Exhibit excellent organizational skills and teamwork skills.
Proven oral and written communication skills.
Ability to multi-task and work to tight timelines.
Excellent customer service skills.
Ability to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High School diploma or equivalent.
Strong computer skills, with the ability to use multiple systems as supplied by various channels.
Able to effectively communicate in English, in both written and oral forms.
Previous experience working in a similar resort setting.
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