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ARIA Resort & Casino
Food & Beverage - Service/Food Server/Banquet/Cate
18 and over
Exhibit proper knowledge, selling techniques and service delivery of all items in the menu, as well as all retail items.
Direct guests to interactive food sections, presenting an array of tempting delights where they may indulge their cravings.
Enlighten the guests of all exclusive products carried, giving the right description.
Take and input orders into POS system, receive payment and make proper change, complete required transactions, and categorize tendered receipts by media type.
Prepare and serve food and beverage items to guest as necessary.
Actively greet guests within 30 seconds in a positive, friendly manner and make them feel welcome.
Convey a friendly and approachable attitude at all times.
Package cookies, candies, specialties, chocolates, confectionery in a professional manner to allure guests in purchasing it.
Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
Acquire all the ingredients of menu items to be certain for guests who may have allergies.
Exhibit knowledge of retail pastry for weddings and other special occasions.
Communicate in a professional manner with co-workers about food orders.
Pack the orders as per guests’ preference and completing the order with any necessary condiments.
Anticipate the guests’ needs and responding appropriately with a sense of urgency before leaving the counter.
Bid farewell to guests, using guest’s name when known, and encourage them to return.
Perform all opening and closing duties based upon shift assignment.
Refill viennoiserie, pastries, gelato, ice coolers, reach in beverage coolers, reach in pantry coolers and condiment drawer.
Stock the front line with supplies necessary for service.
Transport stock from remote storage location.
Clear tables and counters, sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests.
Maintain the cleanliness and the appearance of the back area and all storage areas.
Ensure all products are rotated on a first-in, first out philosophy.
Retrieve pastries and finished products from the production area.
Use and clean equipment including juicers, coffee makers, toasters, Panini machines, blenders, soda machines, ovens and steamers.
Properly label all retail items.
Assist with inventory of all products.
Maintain stock volume by restocking the sales floor, receiving, unpacking and putting away deliveries.
Ensure all requisitions are processed properly and placed in designated area.
Follow the Department standard in opening and closing the outlet.
Follow the Department policy on cash handling.
Work as a team, assisting all guests’ and employees’ needs and inquiries.
Other related duties as necessary.
At least 1 year of experience as a food handler in a similar, high-volume, fast paced restaurant environment.
Working knowledge of different types of tendering guest checks and register functions.
Knowledgeable about food and able to confidently speak on and properly serve such items.
Knowledgeable about health and safety regulations.
Ability to use standard kitchen equipment, including, but not limited to toasters, refrigerators/coolers, slicers, beverage machines.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Previous experience working in a similar resort setting.
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