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Job Title:   Hostperson - Bar Masa/Shaboo
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ARIA Resort & Casino
480120
Food & Beverage - Service/Food Server/Banquet/Cate
Hotel Operations
Part-Time
18 and over
 
 

JOB DESCRIPTION:
  • Oversee daily restaurant reservations, pre-assigning seating where necessary.
  • Communicate with Restaurant Reservations regarding special orders, cake orders and special requests – responsible for conveying all such information to management.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Answer restaurant telephone courteously and efficiently.
  • Escort guests to tables and assist in seating at tables; present menus and extend pleasantries.
  • Shut down podium and forward phones to voice-loop at end of shift.
  • Work as a team, assisting with all guests’ and employees’ needs and inquiries.
  • Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
  • Assist Management with approvals on RFB checks.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment.
  • Maintain positive guest relations at all times.
  • Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count,  table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant.
  • Prepare station chart and assign stations to staff following departmental procedures.
  • Set up hostperson station with necessary supplies; maintain cleanliness at all times.
  • Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available.
  • Take, record and confirm restaurant reservations/cancellations.
  • Accommodate all requests for information courteously.
  • Communicate VIP arrivals and special requests to designated personnel for follow up.
  • Extend courteous departures as guests leave the restaurant and invite them to return.
  • Ensure tables are cleaned and reset.
  • Complete closing duties as assigned.
  • Legibly document pertinent information in restaurant log book.
  • Perform other job related duties as assigned.

JOB REQUIREMENTS:

Required:

  • At least 2 years of experience as a Hostperson in a fine dining environment.
  • At least 1 year of guest service experience.
  • Working knowledge of health, sanitation, and safety procedures.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • Basic working knowledge of computers and reservations systems.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms. 

Preferred:

  • Previous experience working in a similar resort setting.