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Job Title:   Representative - Players Club
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MGM Grand Las Vegas
450007
Slot Operations
Table Games/Dealers
On Call
21 and over
03
 

JOB DESCRIPTION:
  • Assists players with all requests in a professional and timely manner.
  • Explains the M life program in detail.
  • Evaluates members’ play and issues complimentary based on established guidelines.
  • Utilizes all aspects of the Player Tracking System.
  • Answers any questions and addresses any problems with players as well as Slot Hosts.
  • Stays informed about all Slot Division activities and events.
  • Inputs all player information into the database system and issues M Life cards.
  • Communicates new ideas to upper management in order to improve productivity.
  • Complies with all company regulations and policies.
  • Perform other job related duties as assigned.

JOB REQUIREMENTS:

Required:

  • Strong organizational skills to function effectively under time constraints, and attention to detail and quality of service.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms. 

Preferred:

  • Previous experience in a face-to-face guest service position
  • Previous experience working in a similar resort setting.

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