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Representative - Players Club
MGM Grand Las Vegas
21 and over
Assists players with all requests in a professional and timely manner.
Explains the M life program in detail.
Evaluates members’ play and issues complimentary based on established guidelines.
Utilizes all aspects of the Player Tracking System.
Answers any questions and addresses any problems with players as well as Slot Hosts.
Stays informed about all Slot Division activities and events.
Inputs all player information into the database system and issues M Life cards.
Communicates new ideas to upper management in order to improve productivity.
Complies with all company regulations and policies.
Perform other job related duties as assigned.
Strong organizational skills to function effectively under time constraints, and attention to detail and quality of service.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Previous experience in a face-to-face guest service position
Previous experience working in a similar resort setting.
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