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Job Title:   Fountain Worker - Starbucks
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ARIA Resort & Casino
505001
Food & Beverage - Service/Food Server/Banquet/Cate
Part-Time
21 and over
 
  

JOB DESCRIPTION:
  • Exhibit proper knowledge, selling techniques, and service delivery of all items on the menu.
  • Expedite the order in an accurate and timely manner and having the ability to recognize quality of the product.
  • Prepare and serve food and beverage items to guest as necessary.
  • Anticipate the guests’ needs and respond appropriately with a sense of urgency before leaving the counter.
  • Maintain the cleanliness and the appearance of the front and dining area.
  • Greet guests in a positive, friendly manner and making them feel welcome; address the guest by their name if know or by “sir” or “ma’am”.
  • Ask guest for additional needs and complying with any special requests.
  • Consistently follow sequence of service utilizing proper procedures standardized by department.
  • Take and input orders into POS system, receive payment and make proper change, complete required transactions, and categorize tendered receipts by media type.
  • Itemize bills correctly and efficiently secure payment.
  • Communicate well in professional manner with the kitchen staff about food orders.
  • Pack the orders as per guests’ preference and complete the order with any necessary condiments.
  • Bid farewell to guests, using guest’s name when known, and encourage them to return.
  • Perform all opening and closing duties based upon shift assignment.
  • Refill ice coolers, reach-in beverage coolers, reach-in pantry coolers and condiment drawer.
  • Stock the front line with supplies necessary for service.
  • Clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests.
  • Maintain the cleanliness of the back area and all the storage areas.
  • Maintain cleanliness and stock of assigned areas, side stations, tables and POS stations.
  • Maintain a level of professionalism that will make guests want to return to the outlet.
  • Follow the Department standard in opening and closing the restaurant.
  • Follow the Department policy on cash handling.
  • Unload warehouse orders and stock the orders to designated storage.
  • Actively work as a good will ambassador of the hotel casino.
  • Work as a team, assisting all guests’ and employees’ needs and inquiries.
  • Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
  • Follow all procedures and policies set forth by the company, division and department.
  • Follow all health and safety regulations.
  • Other related duties as necessary.

JOB REQUIREMENTS:
Required:
  • At least 1 years of experience as a food handler in a similar, high-volume, fast paced restaurant environment.
  • At least 1 year of guest service experience.
  • Working knowledge of tendering guest checks and register functions.
  • Knowledgeable about food and able to confidently speak on and properly serve such items.
  • Knowledgeable about health and safety regulations.
  • Ability to use standard kitchen equipment, including, but not limited to toasters, refrigerators/coolers, slicers, beverage machines.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Basic computer skills and experience with POS systems.
  • Able to effectively communicate in English, in both written and oral forms. 
Preferred:
  • Previous experience working at a similar resort setting.