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Group Reservations Specialist
MGM Grand Las Vegas
18 and over
Maintains departmental standards and current knowledge of MGM Resorts International.
Assists guests with booking room reservations.
Assists guests with a variety of needs and requests.
Performs other job related duties as assigned.
Provides helpful assistance and information to guests as outlined in departmental policy and procedures.
Projects a friendly, pleasant and cordial demeanor; provide efficient “Grand Class Service” to all potential and existing customers, fellow employees, and management.
Notifies supervisors/management of all irregularities, customer problems, or related areas of difficulty.
Completes other department tasks such as entertainment reservations, group reservations, etc…
Assumes responsibility for all aspects after the contract for the group is signed.
Monitors and enforces “pick-up”, “cutoff” dates, and arrival and departure patterns of group blocks to prevent overselling and maximize revenue.
Works closely with other management/department heads to ensure all pertinent guest information is communicated and followed-up on to avoid possible service shortfalls.
Organizes all paperwork for each convention group that comes to the hotel and holds all information regarding the groups stay.
Communicates with service and sales managers if guest want to add rooms or request a different rate.
When the group checks into the hotel, becomes the go to person for their entire stay.
Submits the room reservations list, verifies all group information and stays in contact with the representative of the group until they arrive.
Performs other job-related duties as assigned.
At least 1 year work experience in a guest service position required, preferably within the hospitality industry.
Possess excellent guest service skills and the ability to multi-task.
Excellent customer service skills.
Must have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Must be able to communicate in English, in both written and oral forms.
Prior telephone reservation experience.
Previous experience working in a similar resort setting.
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