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Job Title:   Representative - Ticket office
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MGM Grand Las Vegas
455025
Administrative/Clerical/Secretarial
Cashiers/Cash Handling
Entertainment/Amusement/Cirque Show
Hotel Operations
Marketing/Advertising
On Call
18 and over
03
 

JOB DESCRIPTION:
  • Sells and processes ticket orders for shows/events utilizing prompt and courteous service to guests.
  • Provides answers to guest questions, and furnishes detailed information regarding MGM facilities and services.
  • Assists guests with modification/cancellation requests to ticket orders.
  • Balances cash and ticket sales transactions.
  •  Resolves guest complaints within the scope of authority, otherwise referring the guest to a Ticketing Supervisor for assistance.
  •  Notifies supervisors and/or security of any unusual events, circumstances, missing items or alleged thefts.
  •  Performs other job related duties as assigned. 

JOB REQUIREMENTS:
Required: 
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or GED equivalency.
  • Able to effectively communicate in English, in both written and oral forms. 
 
Preferred:
  • At least 6 months cash handling experience.
  • Previous experience working in a similar resort setting.