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MGM Grand Las Vegas
Hotel Front Desk/Concierge/VIP
18 and over
Greets guests upon arrival in a courteous, caring manner. Loads and unloads guests’ baggage to and from vehicles. Tickets and stores guests’ luggage.
Maintains courteous interaction with Bell Persons, Hotel Dispatchers, Door Persons and Valet Attendants. Promotes courteous interaction between Limousine and Cab Drivers.
Maintains control and responsibility for the security of the luggage area/room.
Provides a vast array of guest information. Maintains excellent knowledge of the company and its amenities and the Las Vegas metropolitan area.
Reports all accidents and/or incidents immediately to supervisor and/or security. Assists guests with emergency needs.
Performs other job related duties as assigned.
At least 1 year hotel operations experience.
Ability to perform a variety of duties with extreme care and attention to safety.
Ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High School diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Previous experience working in a similar resort setting.
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