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Job Title:   Baggage Handler
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MGM Grand Las Vegas
555008
Hotel Front Desk/Concierge/VIP
Hotel Operations
On Call
18 and over
 
 

JOB DESCRIPTION:
  • Greets guests upon arrival in a courteous, caring manner. Loads and unloads guests’ baggage to and from vehicles. Tickets and stores guests’ luggage.
  • Maintains courteous interaction with Bell Persons, Hotel Dispatchers, Door Persons and Valet Attendants.   Promotes courteous interaction between Limousine and Cab Drivers.
  • Maintains control and responsibility for the security of the luggage area/room.
  • Provides a vast array of guest information. Maintains excellent knowledge of the company and its amenities and the Las Vegas metropolitan area. 
  • Reports all accidents and/or incidents immediately to supervisor and/or security. Assists guests with emergency needs.
  • Performs other job related duties as assigned.

JOB REQUIREMENTS:

Required:

  • At least 1 year hotel operations experience.
  • Ability to perform a variety of duties with extreme care and attention to safety.
  • Ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines.
  • Excellent customer service skills.                     
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High School diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms.

Preferred:

  • Previous experience working in a similar resort setting.
  • Bi-lingual.

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