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MGM Grand Las Vegas
Hotel Front Desk/Concierge/VIP
21 and over
Supervises all Bell Services employees.
Keeps accurate records of services provided by all Bell Services employees.
Ensures all luggage checked is properly tagged and all Bell Services employees are following departmental procedures.
Ensures guests’ luggage is moved when room change is required. Retrieves luggage from room when notified of guests’ checkout time.
Ensures all employees work as a coordinated team to move guests and their luggage in and out of the hotel in an orderly and efficient manner.
Provides a full array of ancillary guest services such as special orders for flowers, balloons, wedding information, newspapers, etc.
Resolves guest complaints and problems. Notifies manager immediately of problems beyond his/her scope of authority.
Reports all accidents, incidents, and alleged theft to security for further investigation. Responds to emergency calls.
Orients new employees to the department.
Provides training to upgrade employees’ skills, review departmental policies and procedures, and communicates new hotel services, attractions, events, etc.
Interviews, screens, and selects (with concurrence of Front Services Manager) employees to fill vacant positions within the department.
Prepares memoranda and/or reports of all unusual events or occurrences in the department for manager/executive management review and action.
Conducts periodic performance appraisals of employees in accordance with company guidelines.
Works closely with Front Desk, Valet Services to ensure a smooth and efficient movement of luggage and other ancillary requirements.
Counsels and disciplines employees in accordance with company policies, documenting all actions taken.
Performs other job related duties as assigned.
At least 3 years experience in a supervisory bell position.
Excellent customer service skills.
Ability to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High School diploma or equivalent.
Able to effectively communicate in English, in both written and
Additional education at the college level associated with Hotel or Business Administration.
Previous experience working in a similar resort setting.
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