• Supervises all Bell Services employees.
• Keeps accurate records of services provided by all Bell Services employees.
• Ensures all luggage checked is properly tagged and all Bell Services employees are following departmental procedures.
• Ensures guests’ luggage is moved when room change is required.  Retrieves luggage from room when notified of guests’ checkout time.
• Ensures all employees work as a coordinated team to move guests and their luggage in and out of the hotel in an orderly and efficient manner.
• Provides a full array of ancillary guest services such as special orders for flowers, balloons, wedding information, newspapers, etc.
• Resolves guest complaints and problems.  Notifies manager immediately of problems beyond his/her scope of authority.
• Reports all accidents, incidents, and alleged theft to security for further investigation.  Responds to emergency calls.
• Orients new employees to the department.
• Provides training to upgrade employees’ skills, review departmental policies and procedures, and communicates new hotel services, attractions, events, etc.
• Interviews, screens, and selects (with concurrence of Front Services Manager) employees to fill vacant positions within the department.
• Prepares memoranda and/or reports of all unusual events or occurrences in the department for manager/executive management review and action.
• Conducts periodic performance appraisals of employees in accordance with company guidelines.
• Works closely with Front Desk, Valet Services  to ensure a smooth and efficient movement of luggage and other ancillary requirements.
• Counsels and disciplines employees in accordance with company policies, documenting all actions taken.
• Performs other job related duties as assigned.

Required:

• At least 3 years experience in a supervisory bell position.
• Excellent customer service skills.     
• Ability to lead and mentor a team.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High School diploma or equivalent.
• Able to effectively communicate in English, in both written and

Preferred:

• Additional education at the college level associated with Hotel or Business Administration.
• Previous experience working in a similar resort setting.