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Job Title:   Bell Supervisor
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MGM Grand Las Vegas
125022
Hotel Front Desk/Concierge/VIP
Hotel Operations
Full-Time
21 and over
08
 

JOB DESCRIPTION:
  • Supervises all Bell Services employees.
  • Keeps accurate records of services provided by all Bell Services employees.
  • Ensures all luggage checked is properly tagged and all Bell Services employees are following departmental procedures.
  • Ensures guests’ luggage is moved when room change is required.  Retrieves luggage from room when notified of guests’ checkout time.
  • Ensures all employees work as a coordinated team to move guests and their luggage in and out of the hotel in an orderly and efficient manner.
  • Provides a full array of ancillary guest services such as special orders for flowers, balloons, wedding information, newspapers, etc.
  • Resolves guest complaints and problems.  Notifies manager immediately of problems beyond his/her scope of authority.
  • Reports all accidents, incidents, and alleged theft to security for further investigation.  Responds to emergency calls.
  • Orients new employees to the department.
  • Provides training to upgrade employees’ skills, review departmental policies and procedures, and communicates new hotel services, attractions, events, etc.
  • Interviews, screens, and selects (with concurrence of Front Services Manager) employees to fill vacant positions within the department.
  • Prepares memoranda and/or reports of all unusual events or occurrences in the department for manager/executive management review and action.
  • Conducts periodic performance appraisals of employees in accordance with company guidelines.
  • Works closely with Front Desk, Valet Services  to ensure a smooth and efficient movement of luggage and other ancillary requirements.
  • Counsels and disciplines employees in accordance with company policies, documenting all actions taken.
  • Performs other job related duties as assigned.

JOB REQUIREMENTS:

Required:

  • At least 3 years experience in a supervisory bell position.
  • Excellent customer service skills.     
  • Ability to lead and mentor a team.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High School diploma or equivalent.
  • Able to effectively communicate in English, in both written and

Preferred:

  • Additional education at the college level associated with Hotel or Business Administration.
  • Previous experience working in a similar resort setting.

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