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Job Title:   Cocktail Server - Pool & Lounge
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Vdara Hotel & Spa
595170
Food & Beverage - Beverage/Bartending/Cocktails
Part-Time
21 and over
 
 

JOB DESCRIPTION:
  • Greet guests and take their beverage orders.
  • Provide club service for designated beverages.
  • Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages.
  • Maintain cleanliness in assigned section utilizing a silent service approach.
  • Anticipate guests needs, respond promptly and acknowledge all guests.
  • Greet guests in a positive, friendly manner making them feel welcome.
  • Consistently follow sequence of service utilizing all proper procedures standardized by the Cocktail Service Management.
  • Work as a team, assisting all guests and employees needs and inquiries.
  • Effectively communicate with management, Chefs and Culinary Staff in order to fulfill and address any issues or needs requested by guests and or other employees.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available on the casino floor.
  • Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  • Complete opening side duties fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
  • Communicate orders into system through Bartender ensuring transmission is verified.
  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  • Legibly document orders when system is down and distribute orders to respective personnel for preparation of order; follow call procedures at the Bar.
  • Retrieve orders from designated areas and serve to guests.
  • Replace ashtrays with butts with clean ashtray by using capping method.
  • Remove soiled wares from tables to dishwashing area.
  • Extend courteous salutations when guests leave outlet and invite them to return.
  • Collect and report tips at the end of assigned shift.
  • Use all chemicals in accordance with OSHA regulations and Hotel requirements.
  • Complete closing side duties properly store all reusable goods, remove all items from tables; place clean items in designated areas; wipe clean all surfaces, restock supply cabinet, secure all storage areas.
  • Preform other job related duties as assigned.

JOB REQUIREMENTS:

MGM Resorts International
2013 Seasonal Job Fair
1/21/13 (9am – 4pm) – 1/22/13 (11am – 6pm)
MGM Grand – Hollywood Theatre

Required:

  • At least 2 years of customer service experience.
  • At least 6 months previous cocktail service related experience.
  • Basic working knowledge of wine and beverage service.
  • Capable of working as part of a team in a high-volume environment.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms. 

Preferred:

  • Previous experience working in a similar resort setting.

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