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Assistant Manager - Craftsteak
MGM Grand Las Vegas
Food & Beverage - Beverage/Bartending/Cocktails
Food & Beverage - Service/Food Server/Banquet/Cate
21 and over
Oversees daily floor operations.
Conducts daily ordering, takes care of maintenance and security issues, and scheduling, ensures distribution of all information to the staff and follows up with new rules and procedures. Reviews File Net, attendance log, flex and payroll issues.
Manages and monitors fiscal budget.
Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. Responds to any guest complaints and takes appropriate action. Handles trouble-shooting.
Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure MGM Grand's competitive position and in anticipation of changing guest needs within the dynamic hospitality and gaming environment.
Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements. Assists in training employees. Monitors employee morale.
Performs other job related duties as assigned.
Excellent customer service skills.
Ability to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
At least 2 years prior high-volume, fine dining Assistant Manager or Supervisory restaurant experience.
General understanding of Food and Beverage division and working knowledge of Culinary Agreements.
At least 2 years college education in a related field and/or equivalent work experience in Food and Beverage.
Previous experience working in a similar resort setting.
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