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ARIA Resort & Casino
Food & Beverage - Service/Food Server/Banquet/Cate
21 and over
Exhibit proper knowledge, selling techniques, and service delivery of all items on the menu.
Expedite the order in an accurate and timely manner and having the ability to recognize quality of the product.
Prepare and serve food and beverage items to guest as necessary.
Anticipate the guests’ needs and respond appropriately with a sense of urgency before leaving the counter.
Maintain the cleanliness and the appearance of the front and dining area.
Greet guests in a positive, friendly manner and making them feel welcome; address the guest by their name if know or by “sir” or “ma’am”.
Ask guest for additional needs and complying with any special requests.
Consistently follow sequence of service utilizing proper procedures standardized by department.
Take and input orders into POS system, receive payment and make proper change, complete required transactions, and categorize tendered receipts by media type.
Itemize bills correctly and efficiently secure payment.
Communicate well in professional manner with the kitchen staff about food orders.
Pack the orders as per guests’ preference and complete the order with any necessary condiments.
Bid farewell to guests, using guest’s name when known, and encourage them to return.
Perform all opening and closing duties based upon shift assignment
Refill ice coolers, reach-in beverage coolers, reach-in pantry coolers and condiment drawer.
Refill Granita and ice cream machine and maintain its cleanliness.
Stock the front line with supplies necessary for service.
Clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests.
Maintain the cleanliness of the back area and all the storage areas.
Maintain cleanliness and stock of assigned areas, side stations, tables and POS stations.
Maintain a level of professionalism that will make guests want to return to the outlet.
Follow the Department standard in opening and closing the restaurant.
Follow the Department policy on cash handling.
Unload warehouse orders and stock the orders to designated storage.
Actively work as a good will ambassador of the hotel casino.
Work as a team, assisting all guests’ and employees’ needs and inquiries.
Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
Follow all procedures and policies set forth by the company, division and department.
Follow all health and safety regulations.
Other related duties as necessary.
At least 2 years of experience as a food handler in a similar, high-volume, fast paced restaurant environment.
At least 1 year of guest service experience.
Working knowledge of tendering guest checks and register functions.
Knowledgeable about food and able to confidently speak on and properly serve such items.
Knowledgeable about health and safety regulations.
Ability to use standard kitchen equipment, including, but not limited to toasters, refrigerators/coolers, slicers, beverage machines
Basic computer skills and experience with POS systems.
Excellent customer service skills.
Ability to speak, read and write in English.
Previous experience working in a similar resort setting.
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