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Dining Room Special Events Manager
ARIA Resort & Casino
Food & Beverage - Service/Food Server/Banquet/Cate
21 and over
Actively solicit and book business following Hotel standards.
Ensure that all definite functions are detailed accurately on contracts, signed by clients and distributed to designated departments on a timely basis.
Inspect table set-ups; check for cleanliness, neatness and agreement with group requirements and departmental standards; rectify deficiencies with respective personnel.
Greet guests upon arrival at function and assist in seating as required by group in accordance with departmental standards.
Works as a liaison between the client, restaurant and F&B Management by communicating the group’s needs to all departments.
Service clients of short-term bookings from Group Sales.
Obtain client requirements to execute catering contract.
Obtain necessary deposits, payments and signatures on all contracts, policies and event orders.
Effectively book all private dining facilities.
Order outside services for events.
Respond to new business inquiries.
Available to be present at various functions ensure all special events offered are up to prescribed standards.
Perform other duties as requested by the Vice President Food &Beverage, Director Food & Beverage, Director Restaurants and Executive Chef Food & Beverage.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Check on all ongoing events, staffing, reviewing changes and last-minute updates.
Maintain positive guest relations at all times.
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Review special event checks with restaurant from previous day's functions; ensure accuracy of charges and presence of guest signature.
Establish and monitor the file and trace system.
Ensure client files are kept organized and current with all required information.
Meet with clients to work out the details of their functions, escorting clients through the property and highlight features of facility as well as available services.
Suggestively sell menus which meet the client's needs and maximize revenues
Maintain complete knowledge of correct maintenance and use of equipment.
At least 3 years of experience in special events sales.
At least 4 or more years of experience in Food and Beverage operations.
At least 3 years of banquet set-up experience and banquet equipment requirements.
Excellent organizational skills, to be able to function under time constraints, and deadlines with attention to detail.
Knowledge of menu development.
Familiarity with food and beverage cost controls.
Familiarity with sales and marketing tools.
Effective listening abilities and be able to make strong judgment calls.
Familiarity with all health and safety regulations.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
Working knowledge of Microsoft Office.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Associates or Bachelor’s degree in a related field.
Working knowledge of several POS systems and operations.
Previous experience working in a similar resort setting.
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