Update Your Profile
Featured Job Opportunities
MANAGER-WEDDING CATERING SALES
SEARCH ENGINE MARKETING MANAGER
SOUS CHEF - MAIN KITCHEN (FT)
STEWARD SUPERVISOR - F&B ADMIN (FT)
Assistant Butler - Villa Services
ARIA Resort & Casino
Food & Beverage - Service/Food Server/Banquet/Cate
21 and over
Assist Butler in serving meals, snacks, tea, hors d’ oeuvres, cocktails and other food and beverage items in villas and/or cleaning up after meals.
Remain immediately available during assigned shift to respond to guests’ needs.
Maintain Butler’s pantry and all other assigned areas in a neat and serviceable condition.
Guide guests through all phases of their experience at the Villas and Baccarat areas.
Maintain cleanliness and stock of their assigned areas, side stations, tables and POS stations.
Assist Butlers in delivering timely and complete services to the guests.
Assist in the arrangement of personal services, such as haircutting and styling, manicure, massage, etc. for Villa guests.
Set up orders, deliver these orders to the Butler assigned and maintain a clean working area in the kitchen.
Report any deficiencies or safety hazards to Supervisor and coordinate corrective action.
Detect flaws relating to service standards, and make corrections prior to service delivery.
Assist Butlers in anticipating guest’s needs regarding butler services and is supportive and proactive in lending team support.
Maintain the confidentiality of all guests and business practices.
Perform other job related duties as assigned.
Greet guests in a positive, friendly manner and make them feel welcome.
Consistently follow sequence of service utilizing all proper procedures standardized by the Villa management.
Itemize bills correctly.
Bid farewell to guests, using guest’s name when known, and encourage them to return.
Work as a team, assisting all guests’ and employees’ needs and inquiries.
Effectively communicate with management, other departments, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
Maintain complete knowledge of and comply with all departmental policies, procedures and standards.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Maintain complete knowledge of: all liquor brands, beers and non-alcoholic selections available, the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list and guest room layout, locations and room numbers/names.
Inspect table set-ups; check for cleanliness, neatness and agreement with guest's order and departmental standards.
Check the status of all orders and ensure that they are delivered within designated timelines.
Check bar set-ups, buffet/reception tables and coffee breaks for cleanliness, attractiveness and layout; ensure agreement with function order and department standards; ensuring replenishment of items as specified and requested by group contact.
Organize, coordinate and direct staff in set-up, delivery and retrieval of amenities in accordance with departmental standards.
Other related duties as necessary.
At least 2 years of experience as a server in a fine dining establishment.
At least 2 years of wine and beverage service experience.
Working knowledge of formal table service.
Knowledgeable about health and safety regulations.
Ability to use standard kitchen equipment, including, but not limited to toasters, refrigerators/coolers, slicers, beverage machines.
Ability to manage the care of guest wardrobes.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Basic computer skills and experience with POS systems.
Ability to speak, read and write in English.
Fluency in another language along with awareness of non –American customs and cultures.
Previous experience working in a similar resort setting.
Copyright © 2015 Findly, All rights reserved. |