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ARIA Resort & Casino
21 and over
Oversee all department functions including short and long term planning, as well as day-to-day operations.
Direct and manage guest service standards which are consistent with the property’s standards and brand attributes.
Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
Manage the hotel in the most efficient way, maximizing occupancy and/or revenue in order to surpass budgeted objectives.
Stay current and knowledgeable of the latest industry equipment, technology, and best practices
Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.
Provide excellent service consistent with the property’s core service standards and brand attributes.
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
Proactively seek to provide refined luxury service ensuring guest satisfaction
Manage the Transportation department for the property.
Provide input into and execute strategic plan consistent with the annual business/marketing plan as submitted to the Vice President of Hotel Operations
Provide Input and direction in the development of the departments’ fiscal budget. Responsible for managing the monthly activity of all inventories, including balancing of the warehouse supplies and purchases. Contribute to short-term and long-term profitability for the property.
Monitor departmental expenditures, prepare justification for budget variations, and projected increases for new projects.
Promote and develop team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service.
Direct Human Resources responsibilities including:
creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction;
quality hiring, training, and succession planning processes that encompass the Company’s diversity commitment;
adherence to the Company’s status quo third party representation philosophy;
compliance with company policies, and legal requirements
Ensure adherence to guest service standards within established departmental policies and procedures.
Evaluate and correct or modify systems and structures that create problems or impede commitment to excellence in service.
Respond to guest service interactions in a professional and timely manner, achieving positive resolutions.
Participate in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest’s needs within the dynamic hospitality and gaming environment.
Stay current, knowledgeable, and abreast of the latest in industry equipment, technology, and techniques.
Work closely with supervisory and managerial staff to develop overall skills and growth.
Evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents (FTE’s) per department policy.
Provide input into and execute the development, implementation, and measurement of guest service standards consistent with the Company’s Standards and brand attributes.
Monitor, document, and notify the Director of Front Services of any problems that may impact or jeopardize the achievement of current future departmental objectives.
Be knowledgeable of Department and Hotel goals.
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction.
Be knowledgeable of Hotel information to answer guest inquiries.
Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.
Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials.
Ensure Hotel property and equipment is properly used and maintained.
Protect and utilize Hotel assets in a responsible and professional manner.
Supervise employees to ensure they adhere to and enforce company and department policies.
Provide the highest level of service to all guests.
Verify and authorize billing for all financial functions of the department including billing appropriate properties for limousine usage for special events and expenses such as car washes and repairs.
Coordinate transportation for all special events with property departments including casino marketing and other property transportation departments.
Remain professional and courteous while handling difficult or emotional guests
Work with all other transportation departments.
Manage and monitor budget operation and marketing strategies to produce the highest level of guest service using spreadsheets and various reports.
Develop a relationship with all outside vendors including vehicle maintenance service centers, phone companies and radio companies.
Other related duties as necessary.
At least 4 years of guest service experience.
At least 3 years of supervisory/managerial experience.
Strong strategic planning, project management skills and superior decision making while managing multiple priorities.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
At least 1 year of Transportation experience.
Previous experience working in a similar resort setting.
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